Director of Loss Control Services

ARU

Dallas, TX

Medical , Paid Time Off , Retirement
Full-Time

Job Description

COMPANY INTRO

Agribusiness Risk Services (ARS), is a modern, technology-fueled claims administration and risk services company that specializes in the Commercial Property, Farmowners, and Agribusiness space. The core mission of ARS is to deliver superior value to our insurer clients and their policyholders, through niche subject matter expertise and disciplined commitment to excellence.

DIRECTOR OF LOSS CONTROL SERVICES POSITION INTRO

Due to rapid growth, ARS is currently seeking a senior, entrepreneurial-minded, technology-forward property Loss Control professional to join our team in a leadership position, report directly to ARS President Chris Frechette, and help us take our loss control field services to the next level.

Please note that while Farm / Ag experience is not strictly required, this is primarily (99%) a property loss control position, and we are seeking candidates with 10+ years of PROPERTY (Commercial, etc.) loss control services experience and expertise.

A few words from ARS President
Chris Frechette:

"Both the potential and the limitations of any organization are dictated not by the cumulative resumes of individuals but more so by their capacity to share a focused vision and resolve and bring out the best in each other. The work we do can be complex and urgent and is always consequential. At ARS, we take our responsibilities very seriously while remembering not to take ourselves too seriously. We value the power of sharing difficult tasks and we treasure the increased satisfaction of celebrating accomplishments together. We share core values that include accountability, professionalism, quality, and service. And we’re proud of the fact that none of these values are merely aspirational platitudes; they are our “table stakes."

If your experience aligns with our requirements, and you feel this job posting describes an environment that you feel you could be challenged and rewarded by; where you can be part of something special, if you are willing to stretch not just your technical capability but your curiosity and creativity, then we invite you to join us on our adventure."

WHAT WE’RE OFFERING TO YOU:

You will have a leadership position at ARS, a wholly owned subsidiary of ARU, one of the fastest growing and most successful specialty insurance organizations in the United States. Your contribution will directly impact the organizations' success, and your performance will correlate to recognition and advancement opportunities.
You will work in a supportive, team-driven environment, as part of a team dedicated to being the "best in the world."
You will receive a competitive compensation package, with base annual salary, annual bonus, and company-provided benefits. You will have 100% employer-paid health insurance, generous PTO, and a 100% vested retirement plan with company match.
You will be working in a 100% remote position, for an employer that proactively supports its employees’ comfort and safety.

PRIMARY DUTIES:

Participate as a key part of the company braintrust, help lead ARS to be “the best in the world” at what we do, and do not ever settle for mediocrity. Use every assignment as an opportunity to learn and grow as a professional.
Own the company's execution of world-class field inspection services. Lead by example, and lift up all of those around you by performing as a servant leader. Set a tone of accountability and excellence for all internal and external all loss control personnel and resources. Instill an infectious culture of discipline of process and motivation for continuous improvement.
Execute timely, thorough, and accurate loss control inspections, in accordance with ARS / client insurer guidelines and balanced with financial discipline. Ensure a professional and courteous experience by policyholders receiving an inspection; deliver the inspection and loss control process as a value-added service (vs. a disruptive obligation). Proactively seek feedback from policyholders about the inspection process and swiftly address any reports from policyholders or brokers related to poor communication, unprofessional inspectors, or any other less-than-optimal inspection experience.
Lead the logistical coordination of the full life-cycle of field inspection operations over the United States. Leverage internal and external resources to complete thorough inspections in accordance with specified protocols. Recruit, hire, and train internal (employee) and external (contractors / vendors) loss control field resources. Build a national network of individual field inspectors who are committed to thoroughness and excellence. Ensure the accuracy and quality of field inspections. Manage vendor relationships, negotiate terms / rates / SLAs, and hold vendors accountable.
Work closely with the ARS Risk Control Supervisor and Loss Control Manager to assign and monitor appropriate inspection resources in accordance with company priorities. Establish documentation, processes, KPIs, and audit procedures, to ensure excellence of operations, continuous improvement, and positive trending performance. Travel to risk location sites along with internal and external field loss control personnel as appropriate, for process engineering / improvement, training, performance evaluation, etc.
Work closely with Loss Control Underwriters at parent company ARU and other insurer clients. Deliver world-class actionable intelligence to Underwriters, and perform as fire and explosion risk subject-matter expert upon request. Review the accuracy and completeness of completed field inspections, provide underwriters with well-organized and well-documented inspection results, and assist underwriters triage loss control findings so they may prepare recommendation letters. Address any identified inspection shortcoming and opportunities for improvement.
Perform as a key member of the loss control / inspection technology team. Master the use of Loss Control Plus (LC+), which is home-grown proprietary ARS / ARU software. Contribute as part of the team identifying opportunities to leverage LC+ and other technology to achieve world-class inspections and loss control. Assess / use drones and emerging technologies (AI, Machine Learning, Virtual Inspections, etc) to add efficiencies and scale to the loss control process.
Deliver excellent customer service to internal and external stakeholders. Perform with a high level of polish and professionalism, in all spoken and written communications. Address internal and external business challenges in an emotionally-intelligent, graceful, and tactful manner. Complete all duties with a high degree of urgency, thoroughness, and accuracy.
Perform other duties as assigned.

WHAT WE MINIMALLY REQUIRE - YOUR EDUCATION, EXPERIENCE, AND SKILLSET:

10+ years of PROPERTY (Commercial, etc.) loss control services experience. Demonstrable experience and proficiency with complex, high-value, and high-risk properties such as large manufacturers, processors, extractors, refiners.
Excellent knowledge of PROPERTY risk characteristics, loss drivers, and risk mitigation techniques. Demonstrable proficiency (a) assessing and reducing fire and explosion risk, (b) assessing and implementing proper combustibles management, and (c) assessing and improving fire suppression systems.
Excellent leadership and soft skills. Demonstrable experience and proficiency hiring, training, and managing layered networks of employee and vendor field assets over a large geographic area.
Required: a bachelor's degree from an accredited college or university. Preferred: candidates who also have a post-graduate degree and/or professional certification in one or more of the following areas: CFPS, CFI, ARM, CRM, and/or CPCU.
Excellent ability to teach and impart sophisticated technical knowledge to others, particularly those who have less technical experience.
Professional and polished in verbal and written communication. Proficient in composing polished and professional written communications, including claims documents and structural damage estimates.
Excellent customer service and negotiation skills, with the strong ability to resolve challenging situations with a patient and calm demeanor.
Excellent critical thinker and problem-solver. Strong ability to think logically leveraging personal judgment and experience to reach appropriate conclusions under pressure.
Exceptional organization and time-management skills.

REMOTE POSITION / HOME OFFICE / TIME ZONE REQUIREMENTS:

This is a 100% remote position. As such, adherence to remote-work best practices is required, which includes (but is not limited to) having an appropriate professional home-office set-up, with reliable high speed internet. The space used for the office must be a separate enclosed room with a door that closes and that has professional decor appropriate for video conferencing.
As this is a remote position, candidates may live anywhere in the United States. However, working either EASTERN or CENTRAL time business hours is required.

ABOUT OUR CULTURE:

We demand excellence from ourselves and those around us; we work accurately and thoroughly and with a great sense of urgency. We are exceptional critical thinkers and creative problem solvers; we contribute cheerfully to the ARS environment of collaborative brainstorming and respectful debate; we love to explore and experiment; we are comfortable asking for help and occasionally blazing a trail in a wrong direction -- just as long as we pivot fast and appropriately, and become tougher and smarter as a result; we love to learn and grow both professionally and as human beings; we believe in science-based truths, and that there is no such thing as an alternative fact.

MORE ABOUT US:

ARS is a wholly-owned subsidiary of ARU, a world leader in developing and distributing specialty specialty insurance products. ARU was founded on principles of creativity and innovation, with a goal to use expertise, engineering, and new technologies to disrupt the legacy marketplace. ARU’s core mission is to deliver a superior experience to its policyholders, while also maintaining sustainability and consistency writing historically-challenging classes of business. To do so, we build and deploy 100% proprietary insurance products, we invest heavily in property loss prevention engineering and research, and we develop home-grown software and other technology. We also focus on collaborative broker and policyholder relationships, which allow us to deliver shared victories for all stakeholders. ARU is part of the Accelerant Insurance family: https://accelins.com/

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