Ultrasound Field Service Engineer II
MXR Imaging, Inc.
Tampa, FL
- Full-Time
Job Description
Company Info
Job Description
Position Description:
The Field Service Engineer II is field-based with front-line responsibility for installing, maintaining, servicing, troubleshooting, and repairing diagnostic imaging equipment at clinical sites, and supporting sales and business development efforts.
Roles & Responsibilities:
- Conduct preventative maintenance on medical diagnostic imaging systems
- Install new equipment at customer sites with minimum support
- Troubleshoot and repair equipment with occasional support from other FSEs
- Serve as an ambassador of MXR Imaging's Quality Policy by consistently delighting our customers
- Identify and pass sales leads on to Regional Account Managers and assist in closing new business and contract renewals
- Other duties as assigned
Requirements:
Education & Certifications
- Bachelor of Science degree in an engineering discipline; electrical, biomedical, or computer engineering preferred
- Military electronics background desired; Associates (AA) degree acceptable with direct experience
- Must be eligible to obtain Radiation Safety Certification per state requirements (if applicable)
Experience
- 3+ years of direct field service experience preferred
- 2+ years of ultrasound diagnostic imaging field service experience with Siemens, GE, Philips, Toshiba, Hitachi, and/or Samsung equipment highly preferred
- Knowledge of ISO 9001/13485 and FDA Quality System Regulation (QSR) quality control guidelines preferred
- Working knowledge of field service software systems preferred
Travel
- Must have a valid, active and incompliance (to company policy) driver's license and solid driving record for a minimum of five years REQUIRED
- Valid and continuous personal automobile insurance coverage at or exceeding the minimum requirements for coverage in the state where the FSE resides; must be able to provide proof of auto insurance at any time upon request
- Willing and able to undertake day travel up to 75% of the time
- Willing and able to undertake overnight travel on short notice up to 50% of the time, including evenings and weekends
- Willing and able to be on-call, travel and/or work evenings, holidays and weekends, if needed
- Must live within a reasonable driving distance of a major airport. MXR Imaging reserves the right to determine what constitutes reasonable driving distance or a major airport.
Competencies
- Excellent verbal and written English language skills
- Proficient with MS Office applications, including Excel, Word, and Outlook
- Quality- and customer-service driven to consistently delight internal and external customers
- Team player who is willing to go above and beyond to help others
- Self-motivated, proactive, and resourceful with a positive and professional attitude
- Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
- Reacts quickly and adapts to changes in priorities, circumstances and direction
- Applies high level of attention to detail and accuracy
- Utilizes strong prioritization, organization, and documentation skills
- Applies critical thinking skills and proactively solves problems
- Works effectively with minimal supervision
- Willing and able to identify new business opportunities and pass leads on to sales team
Physical Requirements
- Able to lift 50 pounds regularly throughout the work day
- Able to lift up to 100 pounds on occasion
- Able to stoop and crawl; climb up and down ladders; and work in tight, confined spaces
- Able to drive up to 8 hours each day
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