Customer Service Manager

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

For the Customer Service role, you will help grow a local Allstate agency by engaging new prospects and building strong relationships in the community. You will apply insurance training, your service experience and professional skills to increase the customers understanding of the value of insurance and cultivate long-term relationships with trusted advice.

Responsibilities

• Provide a professional customer experience and develop strong relationships through timely communication and exceptional service.
• Support customers needs regarding policy, billing, claims, or products by following agency processes and procedures.
• Schedules appointments with existing or prospective customers for agency employees
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Manages and monitors multiple customer touch points.

Job Qualifications

• Bilingual Spanish required.
• Job contingent based on passed Property & Casualty insurance license within 60-days of employment.
• Demonstrated customer service experience.
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Proactive in problem-solving and able to work with other team members.

Role may include:

• Comprehensive on-the-job training
• Get paid to learn!
• Uncapped commission
• Leads may be provided
• Positive work environment

Disclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on the agency and your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.

Good Work. Good Life. Good Hands
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.

The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. 2021 Allstate Insurance Co.