Customer Service

Steven Clark American Family Insurance

Springfield, IL

$16 to $21 Yearly
Paid Time Off
Full-Time

Job Description

Benefits:

Opportunity for advancement
Training & development

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses
Paid training
Paid Time Off

Job Summary
The Customer Service provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
Processes change to existing accounts and policies
Serves as a liaison on behalf of the customer between the agency and various business partners
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees

Qualifications

Contingent job offer based on passed Personal Lines license obtain within 30 days of employment.
Demonstrated customer service experience
Effective communication skills to existing and new customers.
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Solid knowledge and understanding of basic mathematical skills
Ability to effectively multi-task customer relationships and daily task to meet agency goals.