General Manager

MOE Hospitality is seeking an experienced, talented, driven leader to fill the critical role of General Manager at a Dallas Marriott property.   

 General Manager has the responsibility of oversight of all hotel operations. Our GMs are on the front line with their associates providing hands-on leadership and ensuring memorable guest experiences.  The GM actively ensures that day-to-day expenses are controlled and that measures are taken to ensure maximum revenues. GM report directly to the company Executives which eliminates unnecessary layers and creates a "get things done" environment by eliminating timely approval processes and red tape.  We believe in giving our GM the power to make things happen! 

• Uphold and promote the core values and culture of the Company.
• Provide consistent and professional leadership to department heads and front-line staff.
• Achieve a favorable P&L by effectively controlling expenses and maximizing revenues.
• Play an active role in hotel sales efforts.
• Adhere to all brand standards and achieve favorable Quality Assurance and Survey scores to ensure brand requirements are exceeded.
• Recruit and maintain staff for all departments of the hotel.
• Complete all reporting requirements assigned by the management company and/or brand.
• Oversee ongoing training initiatives at the property level to ensure improved performance and employee satisfaction.
• Serve as Ambassador to the community for the hotel by actively attending and participating in community events and functions.
• Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis.
• Inspect and grade room cleanliness and work with the housekeeping manager to improve Daily.
• Consistently monitor property condition and work with the maintenance department to ensure that the property meets safety standards while providing a physically appealing appearance to our guests
• Maintain excellent rankings on all websites and social media.  Respond to reviews and comments as applicable.
• Resolve customer issues favorably to achieve guest satisfaction while protecting the company and the company's assets 
• Maintain high standards of personal appearance and grooming, including compliance with the Brand dress code and wearing a name tag when working (per brand standards).
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Meet all financial review dates and corporate-directed programs in a timely fashion.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

• Bachelor's degree and or appropriate combination of education and work experience to succeed in this demanding position.
• A minimum of 3 years of hotel leadership experience preferably with Marriott, Hilton, or Hyatt.
• The ability to be flexible in schedule to meet the needs of the hotel, respond to emergencies, and cover any emergency staffing situations.
• Must work well in stressful high-pressure situations. 
• Proven track record of favorably managing a hotel's P&L and meeting set budget guidelines.
• Excellent problem-solving skills with the ability to turn issues into opportunities.
• Leadership skills with the ability to inspire and motivate department heads and associates.
• Ability to work independently managing a property or collectively in a team on projects with other management staff.
• Must be able to multi-task and be able to effectively prioritize and complete tasks and assignments.
• Excellent verbal and written communication skills are a must.
• The manager must display and demonstrate excellent moral character and be an example for their team.

If you were reading this and thought to yourself "wow that sounds like me" then our company may be the right fit for you!  We offer competitive pay, bonus opportunities, health, and prescription coverage after 90 days of employment. Most of all, we are a growing and evolving company and there is room for advancement for the right individuals. If you think you fit the bill, submit your resume, and one of our company representatives will review your information and contact you personally if your qualifications match our available positions.