Program Manager - Refugee Services

OVERVIEW

Under the leadership of the Senior Field Office Director, the Refugee Services Program Manager is responsible for managing a portfolio of programs within USCRI Atlanta, as well as the direct supervision of program staff. The Program Manager will oversee State and Federally funded programs as well as private foundations to help clients achieve their goals. This position will work closely with the Senior Field Office Director and serve as the primary contact for all local services..

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure Team staff are productive, meeting all contract requirements as well as fostering a positive team environment;
• Understands State and Federal program contracts in detail, ensures all contract requirements are met and opportunities maximized;
• Provide ongoing leadership, direction, development, coaching, counseling, support, and oversight to program staff;
• Direct and coordinate implementation of programs within the position’s portfolio as well as strategically growing funding;
• Responsible for meeting all programs reporting deadlines, ensuring reports and vouchers are complete and correct according to contract requirements and guidelines;
• Foster strong working relationships with community-based organizations, and partner agencies; provides consistent communication with partner agencies to ensure coordination of services and development of client and funding opportunities;
• Assure quality and consistent monitoring activities by staff, serves as primary contact person and maintains database of current and potential business partners;
• Responsible for program budgets and client expenses; and
• Perform other duties as assigned by supervisor.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

POSITION REQUIREMENTS

• Bachelor’s degree from and accredited institution, preferable in Human Services, Social Work or related discipline;
• Excellent interpersonal skills, including the ability to communicate well, building relationship and partnership with USCRI clients, community partners, state and federal program staff, headquarters, and field office staff;
• Proficient in the use of MS Word, MS Excel and database programs, as needed;
• Ability to get along with others and thrive in a dynamic fast- paced team environment;
• Demonstrated commitment to the mission of USCRI, and interest in contributing to the long-term success of a local nonprofit organization;
• Budget experience;
• Must have a clean valid driver’s license and insurance, and a reliable motor vehicle; and
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.

TRAINING REQUIREMENT

• Satisfactory completion of USCRI’s Orientation and Training; and
• Complete additional training as identified by supervisor or Human Resources.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity;
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands;
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer.