Box Office Manager

Position Overview:

This position manages work flow, schedules, hires and disciplines all Box Office employees; creates and monitors the annual Box Office budget and forecasting; works cooperatively with other Festival departments for current and future planning; approves all exceptions to Box Office policy; performs other duties as assigned by the Director of Audience Experience.

All OSF employees are expected to understand and embrace our purpose, vision, and values statement, in particular how it is reflected in our commitment to respect and representing diverse ideas, races, genders, sexualities, abilities, cultures, religions, and traditions both on stage and off. OSF company members work in a manner that is consistent with this commitment and work to interrupt behaviors that hinder our diversity and inclusion efforts.

Pay range: $60,000-$70,000

Organizational Background

The Oregon Shakespeare Festival (OSF) was founded in 1935 in Ashland, OR, and has grown from a three-day festival of two plays to a nationally renowned theatre arts organization that presents a rotating repertory season of up to 10 plays and musicals, including illuminating interpretations of Shakespeare, other enduring classics, and new works. OSF productions have been presented on Broadway, internationally, and at regional, community, and high school theatres across the country. OSF received the 1983 Special Tony Award for Outstanding Regional Theatre and is one of the largest nonprofit theatres in the nation with three stages, including an outdoor Allen Elizabethan Theatre.

Statement of Purpose

The Oregon Shakespeare Festival creates world-class theatre, revealing our collective humanity through illuminating interpretations of new and classic plays, and inspiring a love of our art form for current and future generations.

Company Values

• We are committed to working toward inclusion, diversity, equity, and accessibility, creating a space of belonging for all audiences and employees-through concrete actions and systemic improvements.
• We nurture and support our artists, attracting and retaining diverse, innovative talent across the organization.
• We believe in the transformational power of collaborative artmaking and performance.
• We recognize the importance of responsible stewardship of resources and sustainable business, financial, and environmental practices.
• We serve the public good and engage with and respect our community of artists, audiences, staff, local citizens, patrons, donors, and the greater theatre community worldwide.

Principal Duties and Responsibilities (Essential Functions**):

1. Manages and monitors the overall flow of work in the Box Office and coordinates ticketing for the Development, Artistic, Audience Development and Marketing offices.
2. Hires new employees and maintains the master schedule for all Box Office employees. Disciplines and evaluates employees, setting goals as appropriate. Mediates problems between employees.
3. Creates the annual Box Office budget and manages the money spent in the department.
4. Manages the Tessitura software, forms and codes. Works with Computer System Administrator to develop
   and maintain software, updates training manuals. Manages the ticketing side of the Website for all the setting up of events, digital, pricing and promotions from Tessitura.
5. Sets up the forthcoming season in the computer
6. Works with other departments to prepare and proofreads all brochures, instructional information that includes the Box Office, yearly schedules, and special projects.
7. Manages the Box office staff for the highest level of Customer Service to create the beginning of the relationship from customer to audience participates. Approves or denies exceptions to ticket policies and Deals with disgruntled patrons with the possibility of resolution.
8. Embraces the Festival's commitment to Equity, Diversity and Inclusion by encouraging behaviors among staff members that exemplify respect; recognizing micro-aggressions and interrupting behaviors that hinder our diversity and inclusion efforts; engaging in the diversification of the workforce; and demonstrating a degree of cultural competency that enhances relationships with all company members; particularly those belonging to groups of diverse backgrounds, including but not limited to, race, ethnicity, gender, nationality, sexual orientation, religion, language, ability, age and socioeconomic status.

Other Duties and Responsibilities:

1. Works with Marketing for managing Tessitura data for reports and sales report for specific promotions.

1. Monthly reports for Accounting Office and Associate Director of Marketing & Analytics.
2. Acts as liaison for decisions and procedures between Box Office and other Festival departments in relation to the community.
3. Other managerial processes dealing with software programs and hardware in the Box Office.

Supervision Received:

Reports to Director of Audience Experience

Supervision Exercised:

Box Office Supervisors, Customer Service Associates, and Group Sales Specialist. May monitor and coordinate with other departments.

Qualifications & Skills:

REQUIRED:

Education: Bachelor's degree or equivalent experience; computer literate particularly in Word and Excel

Work Experience: Three years' experience with Tessitura or similar system. 6 years working with public and
staff at a managerial level. A strong background of bookkeeping and money management (accuracy is essential).

Knowledge of creating budgets, scheduling, publishing layouts. Ability to communicate effectively with staff and public.

Physical Ability: Quick mobility to all office stations, sufficient height to be seen at windows and to operate

terminals. Need to be able to simultaneously operate terminal and phone. Must have strong verbal skills. Must be

able to lift 25 pounds.

Other Skills, Ability and/or Knowledge: Bookkeeping skills, ability to maintain a positive work atmosphere by behaving and communication in a manner that gets along with clients, customers, co-workers and management; sound judgement and problem solving skills; ability to work under pressure and maintain a patient attitude; be punctual; high degree of accuracy; must be well organized, self-motivated; and the ability to think quickly with tactfulness and diplomacy. High level of customer service and cultural competency. Ability to handle confidential information. Ability to pass and maintain a clear background check.

Special Hours Requirements: Varied working hours Monday through Sunday with flexibility to cover Supervisors and special events during the season.

PREFERRED:

Experience with ticketing software, such as Tessitura, is highly desired.