RCM Client Performance Manager - FT Remote Position; WFH

Revele - Why work with us?

Since 1999, we've led the industry in implementing technology to enhance the revenue cycle management process. And with over 25 years in healthcare reimbursement and technology industry, we've endured a vast amount of change - the Affordable Care Act, ICD-10, Electronic Health Records, to name a few. What does all of this mean?

It means at Revele we don't run from change, we embrace it.

We're entrepreneurs at heart and today, we rely on the Entrepreneurial Operating System (EOS) to run our business. Inspired by change, we commit to improving ourselves and our services so that we can create more value for our customers. We believe by doing so, we can build happier and healthier communities that improve the quality of life globally.

As a leading EHR revenue cycle management service, Revele assists a client base across the U.S. including physician practices, hospital-owned physician groups, and enterprise networks with end-to-end revenue cycle management services. Revele has been named to the Inc. 5000 list of the fastest-growing private companies in the nation for three years and ranked as "Best in Class" in the Medical Group Management Association's (MGMA) list of top medical business and service organizations.

Job Title: RCM Client Performance Manager - US Full Time Remote Position

Job Overview:

Revele, a leading revenue cycle management company, is seeking a highly motivated Client Performance Manager with a passion for client success to join our team. As a Client Performance Manager, you will be responsible for directing and overseeing the client relationship, meeting client expectations, and driving revenue optimization. This is a full-time, remote position, and the candidate must reside in the US. This is a full-time, remote position, and the candidate must reside in the US.

Responsibilities:

Revenue Optimization / Client Consultation:

• Provides leadership to both the Client Success Team and the Client resulting in improved cash flow, increased revenue, and overall client satisfaction
• Supports the teams through knowledge of Revenue Cycle Management, Revele billing processes, and system support
• Directs team and prioritizes issues that align with overall account performance
• Consults with clients for improved financial performance
• Handles escalations and provides strong professional support to both the client and the internal Revele team
• Focuses on client retention efforts
• Reviews client quality scores impacting revenue including MIPS, MACRA, etc.
• Reviews and provides a full and accurate assessment of the monthly performance dashboard

• Ensures established client expectations are on track throughout implementation
• Works collaboratively with cross-functional Revele teams to ensure proper EHR workflow, processes, and reporting are established to meet client expectations
• Works with the Consulting Team to evaluate and recommend best practices that will ensure positive outcomes through a standardized Change Management process
• Leads the transition of the client from the Implementation Team to the Client Success Team

• Develops and maintains effective working relationships with cross-functional teams to identify inefficiencies and gaps in billing processes and recommends changes and improvements for systemic issues impacting client
• Acts as a liaison between Revele teams and the client for issues related to, but not limited to, contract changes, rate adjustments, profitability reporting, etc
• Coordinates with Compliance / Legal Teams to address any issues related to accounting, legal, or compliance concerns
• Partners with Business Development / Partner Solutions on the implementation of new products and services, enhancements to systems, and operation changes in the workflow

• Background in all aspects of physician revenue cycle management, practice management
• Proven track record of driving strategic initiatives, leading teams and achieving high-performance results
• Ability to effectively speak with corporate executives, physicians and their employees, and all level of staff within the company
• Ability to drive new client start-ups and implementation
• Demonstrated ability in managing large projects with multi-disciplinary teams, with exceptional relationship-building skills
• Practical work experience in business development
• Medical billing revenue cycle and accounts receivable management
• Financial reporting/analytics
• Knowledge of third-party billing and claims processing procedures
• eClinicalWorks EMR system experience preferred, but EMR/EHR experience is required
• Takes initiative and is a self-starter
• Proactively communicates with clients and team members
• Strong verbal and written communication skills
• Must be a team player and work well with a variety of coworkers and clients
• Ability to proactively identify problems and offer creative and effective solutions
• Ability to work remotely from home in the US

• Fun and inclusive culture
• Full-time remote position
• Paid Sabatical
• Paid Time Off
• Paid Holidays
• Medical, Dental, & Vision Plans
• Life Insurance
• Sabbatical
• 401k