Account Manager

Corporate Profile:

SyBridge Technologies was established in 2019 by Crestview Partners to create a global technology leader that provides value-added design and manufacturing solutions across multiple industries. SyBridge is the combination of 16 acquisitions made to combine different products, services, and technologies into a singular technology-enabled solution. SyBridge is based in Southfield, Michigan and has 20 locations throughout North America, Europe and Asia. For more information, please visit www.sybridgetech.com.

About Crestview Partners:

Founded in 2004, Crestview is a value-oriented private equity firm focused on the middle market. The firm is based in New York and manages funds with approximately $10 billion of aggregate capital commitments. The firm is led by a group of partners who have complementary experience and backgrounds in private equity, finance, operations, and management. Crestview has senior investment professionals focused on sourcing and managing investments in each of the specialty areas of the firm: industrials, media, and financial services. For more information, please visit us at www.crestview.com

Position Summary:

The Account Manager will be responsible for driving profitable net growth via retention and growth of small, mid-size and large customers. Uncover and understand customer goals and challenges and establish appropriate SyBridge products as the best solution available. Able to influence customers buying behavior by conducting impactful discovery calls and reviews, deliver impactful solutions that meet customer’s expectations and address the customer’s pains/ gains.

Key Responsibilities:

• Utilizing SalesForce.com to manage tight, organized sales processes with quality operational performance.
• Place calls to assigned accounts in accordance with Account Management plan to conduct business reviews, educate customers on product functionality, and generate upsell and cross-sell opportunities to maximize use of SyBridge capabilities.
• Setup and conduct demo presentations and/or solutions overviews
• Negotiate software pricing and create customer quotes.
• Work collaboratively with legal, finance, and operations to streamline changes to customer accounts (renewals, migrations, upgrades, etc.)
• Present value prop of SyBridge in a confident manner
• Respond to all emails and voicemails in a professional, timely manner.
• Setup and host presentations, negotiate, and close add-on sales opportunities.
• Meeting and surpassing quantitative and qualitative goals, perform Quarterly Business Reviews (QBR), and other vital sales process activities.
• Manage time effectively, meet personal goals and work effectively with other members of the sales team.
• Align with leadership to develop messaging, standardized presentations, and sales processes for business success.

Key Characteristics:

• Experience working with mid-market and larger customers.
• Commercially minded and strong sales muscle for contract expansions and upsell opportunities.

• Strong phone presence and experience in cultivating current account base.
• Demonstrated ability to present and explain solutions over the phone strongly preferred.
• Proficient with corporate productivity and web presentation tools.
• Experience working with Salesforce.com or similar CRM.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Self-driven, results-orientated with a positive outlook and a focus on quality.
• Knowledge of Microsoft Office; Outlook, Excel, and Power Point.

Qualifications:

• EDUCATION: bachelor’s degree in business administration, Marketing or Communication preferred or equivalent combination of work experience and education.
• EXPERIENCE: 5+ years of sales/account management experience in industrial, tooling and/or manufacturing industry

What We Offer:

We want you to come to work happy, healthy, and balanced so you can expect excellent benefits:

• Competitive compensation and bonus structure
• Comprehensive health care including dental and vision
• Generous vacation policy as well as a 401K plan

SyBridge Technologies is proud to be an equal opportunity employer because diverse perspectives make for better products, better processes, and a better company. We encourage applicants from all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, ethnicity, age, disability, Veteran status, or other protected status.

SyBridge Technologies is currently unable to sponsor or transfer visas.