Digital Technical Support

Atento is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers.

Training: 9am-6pm M-F (four to Six weeks)

PRODUCTION:

The hours of operation are 10am - 9pm, and you will be assigned one of three shifts, 10-7, 11-8 or 12-9

Must be available to work one weekend day, on occasion, if there is a business need.

Responsibilities:

Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company.

Ability to work on case volumes across email and chat channels.

Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.

Drive adherence to service levels across channels and achieve Best in class productivity, impact resolution times for end customer.

Partner with in-house technical specialists to educate advertisers on product features and common issue types.

Qualifications:

BA/BS degree or equivalent practical experience

Language: English business level proficiency, read, write and speak fluently if needed, language skill is additional (Ready & write proficiency)

2-5 years of digital advertising or technical customer support/operations experience

Preferred experience in a contact Centre/service program for any advertising tech company.

Product support experience is desirable. Hight experience supporting customers via phone ,email ,and chat ,

Fluent with any social media products usage and basic understanding of digital marketing.

WHAT'S IN IT FOR YOU?

A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

Endless career opportunities and clear paths for career development

A competitive salary

Inclusive perks and benefits

Benefits package (Medical, Vision, Dental)

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home.

Atento is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.