Internal IT Support Specialist

LDI Connect is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.

More about us. We make business technology Simple. Secure. Better. We do it all - from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems, and security. We are an organization with strong partnerships between sales and service.
 
Information Technology Support Specialist at LDI Connect - A leading provider of office technology solutions for over 20 years. The ideal candidate would be able to assess a variety of situations from end user to high level system issues. Candidate would need to utilize their knowledge of computer hardware, software, and networking, along with a high degree of troubleshooting acumen, to tackle technical challenges swiftly and effectively.

ESSENTIAL FUNCTIONS:

• Provide exemplary Information Technology help desk support in a reliable, professional, and effective manner. The IT Support Technician will need to attentively communicate with management and end-users while taking issues from initial report to successful resolution
• Support Microsoft 365 applications - Productivity (Outlook, Excel, Word), OneDrive, and Teams
• Provision user devices
• Manage and maintain user accounts for Microsoft Active Directory as well as other proprietary systems
• Manage assets to keep inventory cataloged and up to date
• Research and train on a variety of known or emerging technologies

QUALIFICATIONS:

• Up to 3 years of Information Technology support experience
• Ability to troubleshoot help desk issues with Microsoft Windows operating systems, networking, computer hardware, and Apple and Android mobile devices
• Strong understanding of fundamental computer network principles
• Knowledge of Microsoft and general IT services, protocols, and applications, including Active Directory, DNS, and file systems and permissions

LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 

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