Implementation Specialist

GeoBlue is the trading name for the international health insurance programs of Worldwide Insurance Services, an independent licensee of the Blue Cross and Blue Shield Association. For the past 20 years, GeoBlue has been dedicated to simplifying the international healthcare experience for the globally mobile. GeoBlue members have access to the Blue Cross Blue Shield network in the U.S. and our hand-picked network of high-quality medical providers outside the U.S. where we collaborate closely with our largest single shareholder, Bupa, one of the largest healthcare companies on the planet outside the US. Coupled with leading-edge technology and 24/7 multilingual world-class medical assistance, GeoBlue provides members with the confidence and peace of mind to carry out their international aspirations. GeoBlue offers a range of solutions, covering the needs of the globally mobile for short trips and long-term assignments including group, individual and student international health insurance plans.

We are looking for an Implementation Specialist who will be responsible to create and maintain a standardized process to successfully onboard new clients. They will work with various internal departments including Operations, Enrollment, Claims and Service and all corresponding vendors.

Responsibilities:

• Partner with Sales Leadership, Account Management, Operations and Compliance to create a standardized onboarding program for new clients.
• Partner with Sales Leadership and Account Management to ensure that groups are successfully implemented, to ensure all client expectations are met and a superior customer experience is produced.
• Manage and/or oversee all implementation needs for new clients.
• Monitor each new client for first 90 days go live to ensure all systems, processes and service level agreements are being met.
• Identifies gaps in service expectations and creates workaround and remediation as needed for new clients.
• Ensures timely, consistent distribution, completion, tracking, reporting and quality assurance for all onboarding functions.
• Work with operations to ensure all new clients and plans are set up correctly for claims processing.
• Serves as a team lead in development, testing and implementation of system processing enhancements, including the electronic transfer of enrollment and claims data.
• Communicating to all necessary departments any special needs/requests for new clients, obtaining proper authorization on customizations and understanding the impact on timelines/task dependencies.
• Prepares internal overview, education, and training as needed on all new clients.
• Reviewing requests for proposals for the purpose of analyzing and anticipating potential client needs that may impact the company operationally.
• Attending final sales presentations to begin to create relationships for implementation and understanding the needs for the potential new client.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree required
• 3-4 years of operations or implementation experience in a healthcare environment preferred.
• Excellent written and verbal communication skills.
• Must be extremely well organized and have the ability to be flexible.
• Ability to travel as needed to clients/potential clients (25%)
• Ability to perform work accurately, thoroughly and on time even under stressful conditions
• Self-confidence to facilitate completion of a work assignment or to defend a position or idea
• Ability to take care of the customers’ needs while following company procedures
• Experience with SalesForce preferred
• Experience using Microsoft Office products including Word, Excel, PowerPoint, Project Manager.

We offer competitive benefits including medical, dental, life insurance, 401(k), PTO, and more.

EOE/M/F/Vets/Disabled

If you prefer to mail your resume you can send it to:

Worldwide Insurance Services
Attn: Human Resources
933 First Avenue | King of Prussia, PA 19406