Audio-Visual Service Technician

A-V Services Inc., a leading Audio Video company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industries, seeks an Audio-Visual Service Technician for A/V support. Candidate must have great customer service skills with emphasis supporting the corporate sector, with comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry.

Experience

• Fluently capable to read and follow AV system flow diagrams and support documentation.
• Ability to troubleshoot and diagnose AV equipment failure, finding problems or root cause and resolve service issues related to Integrated AV systems.
• Crestron Toolbox
• Crestron DM/Extron/Cisco certified is a plus.
• Bi-Amp and Clearone knowledge with the ability to modify DSP.
• Integrated telepresence, experience with VTC installations knowledge
• Ability to occasionally work basic tools, lifting light duty and work off step ladders.
• Possess a full understanding of all areas of the A/V field including but not limited to:
• Projection systems / display devices
• Crestron control systems/ Conference schedulers
• Switching / routing / interfacing technology
• Videoconferencing & Audio-conferencing technologies

Skills:

• Excellent interpersonal skills, accuracy and attention to detail
• Technical AV certifications such as CTS a plus
• Proficiency in PC use with such programs as MS Word, Excel and Outlook.
• Ability to work remotely with Control and DSP programmers out in the field to be able re-load programs.
• Must be able to lift 30 lbs. unassisted through the day and transition between client locations.
• Capable of wiring and rewiring AV racked equipment for servicing and replacing
• Network troubleshooting experience. Knowledge of commercial IT networks for LAN or WAN. Experience with VoIP networking products and PBXs such as Nortel, Avaya, Cisco, NEC, ShoreTel, Mitel, etc. are a PLUS.
• Working knowledge of XP, Win7, W10, MS Office Suite, Mac OS, Networking protocols
• Able to conduct research into networking issues and installation problems. Arrange for product returns and/or exchanges with our vendors when required.
• Minimum of 3 years’ experience servicing and/or installing systems in a client facing capacity with prior corporate support services experience w/strong problem-solving and troubleshooting skills.

Requirements

• Must be available for Weekend work for one to two times a month.
• Must always look/present well and communicate clearly and effectively to management and clients.
• Always presents a positive image of self and company.

Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.

A-V Services Inc. provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.