IT Manager

IT Manager

PACE is in search of an experienced and driven IT Manager to oversee our Information Technology department. This position will collaborate with senior management to develop and execute an IT strategy aligned with the organization's goals and objectives. They'll identify opportunities for technology innovation and propose solutions to enhance efficiency and effectiveness. The ideal candidate will possess a strong technical background, exceptional leadership skills, and a strategic mindset to oversee and optimize our organization's IT systems, infrastructure, and operations.

What will you be doing?

Infrastructure Management:

• Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, data storage and hardware.
• Ensure data security, network access, and backup systems.
• Ensure the reliability, security, and scalability of IT systems to meet business requirements.
• Plan and implement infrastructure upgrades and expansions as required.

Systems and Applications:

• Manage the deployment, maintenance, and upgrades of software applications used across the organization.
• Ensure proper integration and compatibility of systems to optimize workflow and data sharing.

Security and Compliance:

• Design, develop, implement, and enforce IT security policies, procedures, and practices to safeguard against unauthorized access, data breaches, cyber threats and compliance with industry standards.
• Stay updated on industry best practices and compliance regulations to ensure the organization's adherence to relevant standards.

Budgeting and Resource Management:

• Collaborate with ELT to develop and manage IT budget and ensure cost-effective technology solutions.

Vendor and Stakeholder Management:

• Establish and manage relationships with vendors and service providers.
• Collaborate with internal stakeholders to understand IT needs and align technology solutions accordingly.

Troubleshooting and Support:

• Audit systems and assess their outcomes.
• Provide technical expertise and guidance to resolve complex technical issues.
• Ensure that the IT helpdesk service is held responsible for promptly addressing and resolving end-user support requests, aiming to reduce disruptions to a minimum.

Reporting and Documentation:

• Prepare and present regular reports to the ELT on IT performance, project(s) status and annual budget.
• Maintain proper documentation for IT systems and processes in line with NIST standards.
• Maintain an effective Disaster Recovery Plan.

Don’t meet every requirement? Studies show that women, communities of color and historically underrepresented talent are less likely to apply to a position unless they meet every single qualification of the job. At DKS Associates we are dedicated to building a diverse, equitable and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just who we're looking for.

What are we looking for?

• Bachelor’s degree in information technology, Computer Science, or related field.
• Proven experience 10 years in IT management roles, demonstrating progressive responsibility, preferably in the AEC industry.
• Strong technical background in IT infrastructure and systems administration.
• Experience with AEC software and solutions.
• Knowledge of technical management, information analysis, and of computer hardware/software systems.
• Knowledge and experience selecting, validating, implementing, and managing service providers.
• Strong knowledge of cybersecurity best practices and industry cybersecurity standards (such as NIST SOC 2, ISO).
• Experience with cybersecurity compliance, controls, and incident response management.
• Excellent leadership, communication, and interpersonal skills.
• Solid understanding of IT best practices, compliance standards, and emerging technologies.
• Industry certifications such as CompTIA A+, PMP, CISA, CISM, or CISSP are a plus.