IT Service Delivery Manager

Synergy Global Technologies Inc.

Lisle, IL

Full-Time

Job Description

We are looking for IT Service Delivery Manager at Lisle, IL for a full time permanent position. If you are available please reply with your updated resume and contact details.

IT Service Delivery Manager

Location: Lisle, IL

Job Type: Full-Time

Interview - multiple rounds

Skills:

Proficiency in Support Systems: Expertise in configuring and managing support ticketing systems, ensuring they are optimized for efficient issue tracking and resolution.
Leadership: Proven track record in leading, mentoring, and developing IT teams. Ability to identify and nurture talent, delegate responsibilities effectively, and foster a culture of continuous learning and improvement.
Skills: Exceptional capability in diagnosing and resolving technical and system-related issues swiftly and efficiently.
Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
Service Orientation: A proactive approach to meeting and exceeding user expectations, ensuring high satisfaction with IT services.
Skills: Aptitude for analyzing support data to inform decision-making and improve service delivery.
Planning: Skill in developing strategic plans for the IT support function, aligning with broader organizational goals.
Management: Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.

Requirements:

Degree in computer science, information technology, or a related field or equivalent experience of 8 years of experience in an IT Service Delivery or Service Desk role, with at least 3 years in a leadership role.
Technical knowledge of pc/laptop management, MS office tools, network and server infrastructure, and cybersecurity principles.
Leadership, communication, and project management skills.
To strategize and solve problems efficiently.
Knowledge and Experience.
Working with global teams in a manufacturing industry will be preferred.