National Account Manager

EARTH. FIRE. WATER. AIR.

If you wield the power to harness these elements, keep reading…

Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry.

So, what does it mean to be a TITAN?

To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that…

OUR CORE VALUES

WORK HARD & HAVE FUN DOING IT

OWN IT

FAITH

FAMILIES FIRST

GROWTH-DRIVEN MINDSET

Summary of Responsibilities

This position is responsible for overseeing the process of business development at ERX to create positive, long-lasting relationships with current and potential clients. The National Account Manager will work closely with company executives and management teams, meet with potential business partners, maintain existing client relations, and monitor market trends to create new business ventures.

Essential Duties and Responsibilities

• Attracting new clients by innovating and overseeing the sales process to drive business growth.
• Recognizing and conducting research on opportunities arising in both new and established markets.
• Engaging in daily travel, with most of the time dedicated to external sales calls, with the flexibility to work evenings and weekends.
• Maintaining data in the CRM System; creating daily weekly and monthly sales reports.
• Planning and managing client appointment schedules.
• Responsible for the sales life cycle from prospecting to implementation.
• Managing virtual and in-person sales meetings.
• Responsible for Meeting or exceeding revenue goals.
• Responsible for analyzing and implementing business development opportunities and strategies.
• Inspect and document homes and buildings for water, storm, or fire damage.
• Identify and initiate contact with target customers such as insurance agents, insurance adjusters, plumbers, realtors, and commercial outlets.
• Actively participate and network with industry-related trade organizations promoting the company services.
• Deliver weekly presentations to small groups.
• Reinforce relationships with new and existing customers.
• Maintain contact through project progression and collections.
• Host events and sponsorships.
• Work within Marketing budget.
• Other duties as assigned.

Required Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Education and/or Experience - Requires knowledge of the Restoration and Construction industries. At least five years of experience in business, sales, or marketing in restoration or construction is preferred. High school diploma or GED is required.
• Computer Skills – Familiarity with CRM software and Microsoft Office Suite; ability to use Smart Phone, tablets, laptops, and multiple desk monitors is required. The ability to effectively operate and navigate Dash is a plus.
• Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
• Communication Skills –- Be able to effectively communicate orally and in writing. Has the ability to engage with customers face to face while demonstrating good listening skills, poise, tact, and diplomacy.
• Relational - Must be able to effectively build and develop relationships and demonstrate a positive brand awareness through all interactions.
• Sales Experience - Experience selling to middle and senior level executives in the insurance, plumbing, HVAC, and real estate industries as well as property managers and public institutions.
• License – Ability to drive and maintain a driver’s license and meet company driving and insurance requirements.
• Vision – Ability to view documents, multiple screens, and read handwritten documents.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Market Research – Conducting Market research to understand targeted audiences, competition, and industry trends.
• Numerically literate – comfortable working with numbers, making sense of metrics and processing figures with spreadsheets.
• Brand Management – Understanding and maintaining brand identity and consistency in sales communications to build brand recognition and trust.
• Vendor Management - Ability to coordinate and cooperate with third-party (product or service) providers to build mutually beneficial relationships.
• Communication – Excellent verbal and written communication, speaks clearly and persuasively, participates in meetings, writes clearly and is able to read and interpret information.
• Adaptability – Ability to work in a fast-paced environment and handle multiple competing tasks and demands.
• Analytics and Reporting – Generating reports on key performance indicators (KPI’s) and using data to refine strategies and demonstrate the impact of marketing efforts.
• Social and Emotional Intelligence – Understanding human behaviors, social dynamics, and emotional triggers to help create more effective marketing campaigns.
• Teamwork - Contributes to building a positive team spirit.
• Ownership – takes responsibility for target goals and end results.
• Diversity -Promotes a harassment-free environment.
• Ethics - Treats people with integrity and ethics.
• Organizational Support – Supports organizational goals, values, and code of ethics.
• Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes work activities; Uses time efficiently. Possess excellent organizational skills and strong attention to detail.
• Professionalism - Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions; demonstrates ownership of role.
• Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Follow-up - Must be organized and able to follow-up and ensure completion of tasks.
• Dependability - Is consistently at work and on time.
• Listening - Ability to engage with customers face to face while demonstrating good listening skills, poise, tact, and diplomacy.
• Time Management – Strong time management skills and the ability to prioritize task effectively.
• Interdependency -
• Uncompromising honesty and integrity, along with a strong work ethic and high level of professionalism.
• Persuasive written and verbal communication skills to build client and solution/value-based proposals.

Employment At-Will

Employment is voluntarily entered into, and employees are free to resign at will at any time - with or without cause. Similarly, the company may terminate the employment relationship at will at any time - with or without notice or cause, so long as there is no violation of applicable federal or state law.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job while in the office. The noise level in the office work environment is usually quiet. The office work environment generally consists of indoor heated and cooled office space. This position will also require daily travel by vehicle. This position may also work remotely from home.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand; walk; sit; use hands to handle or feel objects, tools, or controls.
• Must be able to lift and/or move up to 25 pounds.
• Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Frequently exposed to fumes or airborne particles, moving mechanical parts and vibration.
• Exposure to wet and/or humid conditions and toxic or caustic chemicals.
• Exposure to heat and humidity.
• Noise level in the work environment can be moderate to loud.

NATURE OF JOB DESCRIPTION

The statements made in this job description are not intended to create a contract. The job description should not be construed to constitute contractual obligations of any kind or a contract of employment.

I have received and read a copy of this job description:

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