AVP CARD SERVICES MANAGER

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The AVP – Card Services Manager is responsible for overseeing the growth, retention, and ongoing development of Nicolet’s Card Services Products to create exceptional Cardholder experiences that directly contributes to the shared success amongst Customers, Employees, and Shareholders, while differentiating Nicolet as a leader in the Card Payments market. In addition, the position is responsible for maintaining and ensuring the bank’s ATM fleet is operational.

As an AVP – Card Services Manager, you will:

• Deliver best in class experiences related to Card Products & Services
• Oversee continued Growth & Engagement, Profitability, Risk Management, and Expense Control for Card Services Products
• Manage relationships with Card Services Product partners [Fiserv, Mastercard, Transunion, others] to include Product roadmaps, new product & services opportunities to continuously enhance cardholder experience, escalation and final resolution of issues related to Card Services Products
• Create and manage the Card Services Product roadmap to ensure on-target, high quality, and timely release of new products and services and engagement/adoption (internally and by customers)
• Attend industry events and conferences to keep current on industry trends and competition impacting Card Services and Payments
• Maintain the strictest confidentiality of all bank matters.
• Provide courteous, professional services to customers by receiving, screening and transferring telephone calls and providing routine information to clients or customers.
• Take independent action on handling customer requests and determines the appropriate course of action where necessary.
• Maintain the bank’s ATM Fleet, external services contracts, scheduling of installations.
• Work with ATM vendors and branches for ATM installs, upgrades, service issues, and resolution.
• Assist Branches with ATM servicing (including upgrades, service issues, training) Create and update training and troubleshooting procedures.
• Perform other projects and duties as assigned.

Qualifications

• Associate Degree or equivalent work experience
• 5 – 7 years retail banking or card experience
• Effective verbal and written communication skills and strong interpersonal skills. Ability to maintain confidentiality.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled