IT Client Service Technician

Are you looking for a long term career in IT that is rewarding and exciting? Do you want to gain hands on experience across a vast variety of technology? If you enjoy technology, and excel at providing assistance to those needing technical help, then we have the position for you!

We are seeking Client Service Technicians who enjoy a team environment, working in the field with multiple clients, and have experience in any one of the following:

- Desktop Support

- Virtualization

- Microsoft Server, SQL, Exchange

- Project Management

- Process Improvement

- Security

Extensive knowledge not necessary, but great customer service skills and a desire to establish a long term career are a must. We are willing to train the right candidate who has basic knowledge in any of these areas, but has a strong desire to learn and has top notch people skills. If you have technical experience, and are looking for unlimited earning potential – send us your resume with salary requirements.

SUCCESSFUL CANDIDATES SHOULD HAVE:

• Excellent verbal and written communication skills, within all levels of an organization
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to think critically, independently and apply resolutions to technical issues

SUCCESSFUL CANDIDATES SHOULD BE ABLE TO:

• Maintain a professional demeanor with our clients.
• Resolve problems and address requests promptly and courteously.
• Provide superior client service by communicating via phone, email and on-site.
• Perform follow up check of clients' satisfaction level and perform additional follow up as needed to ensure clients’ continued business.
• Effectively perform various technical support functions not limited to:
  • Troubleshooting technical issues
  • Perform proactive general maintenance on all equipment and resolve potential risks
  • Communicate updates to the client as you and your team resolve issues
  • Identify and escalate any potential critical problems to management team
• Document resolutions for common issues to be utilized by other members of the client support team, and assist coworkers as needed.
• Maintain regular contact with your team to obtain information and/or to resolve issues.
• Attend and participate in team meetings, prepared to discuss issues, make recommendations, and brainstorm ideas to better support clients and processes.