Dispatch Supervisor - Austin

Company Profile: 

 Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country.  Come join our growing company.

Job Overview:

The Supervisors will report to the Dispatch Manager.  Supervisors will guide deliveries of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers in a call center environment. With the leadership and support of the Manager, builds capabilities within their teams to execute the overall company's strategy and achieve results for their department(s) today and tomorrow. They work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company’s vision. The leader we seek for this role emanates the Company's culture and inspires others to create possibilities that otherwise wouldn't exist. They are a leading example of self-development to those around them and can also be found present on the floor encouraging and energizing their team.
 

Responsibilities and Duties:

• Manages a team up to 10 people across a 7 day a week operation.
• Accomplishes objectives by educating, assigning, scheduling, coaching, and counseling Diakon Service Representatives; communicating expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.
  • Achieve goals set forth by the client & Diakon Logistics
  • Hold your staff accountable to company policies and procedures.
  • Conduct employee reviews to reaffirm expectations and progress following Diakon Logistics’ Employee Review Process
  • Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Oversee multiple functions daily – Monitoring delivery routes, accurate recording of daily activity, client billing, deliver contractor settlements, claims, routing, fleet tracking, metrics and reporting dissemination.
  • Build relationships with local client.
  • Consistent and immediate communication of operational challenges and customer escalations while executing resolutions timely.
  • Meets financial and operational standards by ensuring work accuracy within strict deadlines.
  • Provide solutions while minimizing risks for all parties.
  • Hold Deliver Teams accountable to client’s SOP’s.
  • Claim Management
    • Communicate updates to Diakon Claims Administrator
    • Conduct a thorough investigation following Diakon’s Claim SOP
    • Protect Diakon’s business interests and exposure.
    • Educate delivery teams on Clients claim process to avoid risk.

Skills/Requirements:

• Bilingual with Spanish highly preferred
• Ready to make a difference.
• Excellent computer skills with experiencing using Excel and MS Office applications.
• Hands-on management approach that shares responsibilities to ensure the customer is served.
• Effective communication skills with awareness of relationship building skills.
• Excellent written and verbal communication skills.
• High energy, deadline-oriented, with a strong focus in customer service and time management.
• Bachelors’ Degree and/or 2-3 years in the logistics/supply chain field preferred
• Able to stand and/or walk for long periods of time.

Salary:  $45,000-$55,000/year, DOE; plus, benefits and potential for bonus

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.