Client Services Analyst

Description

Position at loanDepot

Position Summary:

The Client Services Analyst is tasked with supporting our Joint Venture Sales Teams but managing the daily inbox, fielding any and all requests appropriately.

Responsibilities:

• Audits and maintains all state licensing for company and individual loan originators. Maintains efficient database to ensure proper tracking and reporting and manages ongoing database clean-up.
• Leads special requests and projects as requested by leader and Sales Managers.
• Creates and maintains process documents, manuals, procedures, reports, and training materials.
• Answers Client Services questions as needed. Monitors Client Services email box to ensure timely response to originators.
• Coordinates with Licensing, Compliance and Legal on any state & federal law changes.
• Communicates with leadership from various departments, sales territories and branches as needed. Assists sales leaders with client data requests.
• Performs other duties and projects as assigned.

Requirements:

• This position requires you to be onsite 2 days a week in our Chandler, Arizona. Must be in a commutable distance.
• Proven ability to manage a heavy workload, respond with flexibility to shifting priorities, exercise sound judgement, and make decisions that benefit the organization while minimizing risk.
• High degree of attention to detail and proven ability to multitask.
• Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook.
• Minimum of two (2) + years' experience working in a similar role with high-volume mortgage banker preferred.

Why work for #teamloanDepot:

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.