Customer Service Representative

Our company is an outsourced customer acquisitions and sales agency looking for a Customer Service Representative to join our Dallas office.

You will work with our team and other sales members, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers directly across our client portfolio.

This role offers you the opportunity to work in a firm that offers excellent career progression.

Core Responsibilities of the Customer Service Representative:

• Provide high-quality service to each of our customers directly through face to face interactions to personalize their needs in our services
• Maintain client confidentiality at all times
• Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational and Sales Procedures
• Research, follow-up and resolve customer inquiries and problems through effective interaction with clients, customers, and product specialists
• Communicates clearly with staff in a timely and professional manner
• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
• Verify and maintain quality to improve customer retention and sales revenue

Essential Skills of the Customer Service Representative:

• Clear verbal communication skills
• Prior experience is in customer service, sales or related fields dealing with the general public is an asset preferred
• Strong relationship management skills
• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
• Business acumen in the marketing and client relations field is preferred
• Must understand and comply with applicable regulations and standard operational procedures
• Must ensure that all sales transactions are executed properly and meet compliance guidelines

If your background experience and skill set meet the requirements for our Customer Service Representative, apply today! 

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