Technical Account Manager

*This is a full-time, in-office position*

APPTIUM is looking for an experienced Technical Account Manager to join our team! In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Technical Account Manager should collaborate with our team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

ROLES AND RESPONSIBILITIES

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholder.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Provide technical support for customers to support pre-sales and post-sales processes.

​REQUIRED SKILLS

• BS Degree in Computer Science, Business Administration or relevant field.
• Three (3) years proven work experience as a Technical Account Manager or at least four (4) years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid technical background with hands on experience in digital technologies.
• Familiarity with software and front-end development.
• Solid experience with MS Office (particularly MS Excel, PowerPoint and Word).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.

WHAT’S IN IT FOR YOU?

• Competitive Salary and Compensation
• Annual Bonus Based on Personal Performance
• Medical, Dental, and Vision Insurance
• Retirement Plan
• 3 Weeks of Paid Time Off Every Year
• UNLIMITED Sick Time
• Paid Holidays
• Fun Fit Fridays Promoting Employee Health and Wellness
• Collaborative Work Environment
• Employee Referral Program

Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristics protected by law. Apptium participates in the E-Verify program.