RIA Client Service Associate / Office Manager

Job Summary:

This position requires very careful adherence to well-defined work where repeatable results are needed. The work is exact in nature and requires a very strong attention to detail. It is vital for the work output to be very high quality, with correct results, time and time again. Checking and double-checking is often necessary; individuals performing the job must be patient and conscientious. Both the content and the presentation are important; all work must be highly polished. There is little ambiguity in this job. It is very clear what needs to be done, and what the expected results are. This clarity will come either from the company's management, or from established professional disciplines and processes. The established procedures and processes must be followed very closely; there is little room or necessity to modify them. Much of the work can be accomplished by working at a steady, even pace. There is much consistency and familiarity from one day to the next. It is generally feasible to plan large blocks of work ahead of time. When work duties do change, there is ample foresight and time to prepare. The work is best accomplished working as an individual, without a great dependence on other people or "politics" for results. The work is helpful in nature; providing support and/or service to others in an environment free from competition. Interacting with customers requires a professional, formal manner where the focus is on completing the task pleasantly and correctly.

Duties:

• Create systems to track and set up investment transfers
• Research financial products on the Internet
• Generate reports, such as position statements, for advisor’s meetings with clients
• Service client accounts
• Process phone calls from clients, when appropriate
• Handle customer service and client needs
• Update pending business summary sheet for advisor’s attention when documents are outstanding
• Update contact management system
• Draft letters as directed by advisor
• File and upload client statements, correspondence, agreements, and so forth
• Assist with seminars as directed by advisor
• Make suggestions to systematize and improve office functioning
• Anticipate advisor’s needs and handle them proactively

Experience:

- Previous experience in financial services or related industry preferred
- Familiarity with SaaS platforms and customer relationship management systems
- Strong analytical skills to assess client needs and market trends
- Proven ability to drive sales and meet targets
- Excellent communication skills, both written and verbal
- Project management experience is a plus
- Exceptional customer service skills

If you are a motivated individual with a passion for providing exceptional client service, we encourage you to apply for the position of Client Services Associate. We offer competitive compensation and opportunities for career growth within our small, growing organization.

Please submit your resume and cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.