Area Manager

The Area Manager (AM) reports directly to a Regional Property Manager or the Assistant Director of Property Management. The AM is responsible, along with their direct supervisor, for all phases of the operation of several different properties. Responsibilities include, but not limited to, the general administration and maintenance of the physical site; cost control with regards to the financial aspects of each community as well as directing all personnel and resources so that the property is maintained at all times in good physical condition with a stabilized fiscal operation.

RESPONSIBILITIES:

• Ensure that residents are provided with a clean, safe, well-maintained community.
• Work within the established budget and notify his/her supervisor of any possible variations.
• Encourage resident retention through prompt, efficient service in the execution of lease and rental agreement obligations.
• Ensure that on-site personnel comply with all policies and procedures.
• Ensure compliance with all company personnel guidelines.
• Adhere to all appropriate company accounting directives.
• Maintain compliance with Affordable Housing and Tax Credit Program requirements and reporting.
• Attend Company sponsored events that relate to the development of the team.

Specific Responsibilities:

• Interview and hire (with Supervisor approval) required personnel and arrange for necessary training.
• Train and be responsible for work performed by all staff members under his/her direction.
• Perform written evaluations of employees.
• Ensure that all funds collected are deposited in the bank daily and not retained on site.
• Approve all invoices for payment.
• Review monthly income and expense statements including approval of all variance reports.
• Compare lease information with monthly rent roll for proper payment, amounts, security deposits, vacancies and Gross Scheduled Rent.
• Review all delinquent accounts and determine action required; assist resident staff or accounting staff in the collection of delinquencies and returned checks.
• Review operating budget and monthly operating results with Supervisor and Resident Manager, if any.
• Maintain accurate payroll records as required by the company. Review employee time cards on due date as well as leasing agent commissions & bonus pool; approve for payment within Payroll department deadlines.
• Prepare and/or oversee the Applications for Deposit Return (ADR), sign and submit to accounting division.
• Periodically audit credit cards.
• Periodically audit ledger cards against status reports.
• Promptly return all phone calls and respond to correspondence in a timely manner.

• Report accidents and emergency situations to the corporate office immediately and prepare the proper accident or incident report.
• Ensure accuracy of vacancy status including Monday Morning Status Reports.
• Ensure that required supplies are available for all sites and for all personnel under supervision.
• Obtain approval from Supervisor for all purchases exceeding assigned purchase limit.
• Make recommendations for advertising and promotion based on extensive familiarity with local markets.
• Shop competing properties at least quarterly.
• Personally inspect exterior and interior of each assigned property at least once each month (and more frequently as directed) and prepare written recommendations for physical repair or replacement.
• Prepare and submit written recommendations for capital replacement/addition.

EXPERIENCE:

• Knowledge of basic bookkeeping.
• Ability to solve resident, personnel, and financial problems.
• Accounting and administration background.
• Be able to Maintain work pace appropriate to given work load
• Perform complex or varied tasks
• Relate to others beyond giving and receiving instructions
• Effectively influence people on a consistent basis
• Make generalizations, evaluations or decisions without immediate supervision
• Accept and carry out responsibility for direction, control and planning
• Be a team player

SKILLS:

• Pleasing personality and ability to work with and understand persons of all ethnic and family backgrounds, and understand the problems and attitudes of residents.
• Interest, enthusiasm, good sense of humor, health, and stamina.
• Common sense and judgment in day-to-day matters.
• Self-control.
• Neat, clean, and appropriate appearance.
• Neat and legible handwriting and ability to keep accurate records.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• 5-7 hours of sitting, reading and typing on a daily basis.
• 1-3 hours of walking on a daily basis.
• Up to 6 hours of continuous walking for 1-3 continuous days at times of property inspections.
• Operate computer and office equipment.
• Occasional lifting of up to 20 pounds.
• Occasional climbing of stairs.