Client Services And Technical Support

Job Title: Technical & Client Support

Location; Durham, North Carolina

Benefits: Full

Salary: 50-75k depending on experience

Awesome opportunity for Dental Technician or Dental Assistant that need a change!

Job Description:

Customers/Dentists:

• Implements lab processes, evaluates and plans for case design and fabrication.
• Knowledge of Full arch Implant supported restorations.
• Knowledge all cases fabricated at Dental Lab.
• Communicates case planning, fabrication or any issues with doctors.
• Consults with clinicians in case planning and procedures to achieve the patients and clinicians expectations.
• Manages case design, material choices and all other technical questions.
• Evaluates all new cases for quality of impression, quality of model and accuracy of bite.
• Ensure cases remain on schedule and maintain persistent and timely follow up on cases.
• Provides general troubleshooting and problem-solving with technicians on technical question or issues.
• Maintain accurate, detailed and clearly written notes on all cases per doctors instructions and conversations.
• Takes and handles all technical questions.
• Evaluate digital cases when needed. (margins, bites, etc.)
• Conduct and participate in Team View consulting sessions with clinicians when needed.
• Assist in QC as needed.
• Assist with patient shade & custom stain appointments as needed.
• Keeps abreast of research and development of new technologies and materials.
• Reports to owners regarding implementation of potential new technology.
• Provides excellent customer service.
• Keeps abreast of research and development of new technologies and materials.
• Adhere to all HIPAA/PHI regulations and maintain current certification
• Creates a team environment with the technicians.
• Provides general troubleshooting and problem-solving with technicians.
• Conflicts among employees will be taken off the floor and handled with applicable supervisors, General Manager and Human Resources.