Sr Director, Digital Consulting, VCA

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting & Analytics (VCA), the consulting arm of Visa, is a global team of industry experts in strategy, marketing, operations, risk and digital consulting, with decades of experience in the payments industry. Our VCA teams offers:

• Consulting services customized to the needs of Visa client's business objectives and strategy

• Digital solutions Visa clients can leverage to improve performance in product, marketing and operations

• Proven data-driven marketing strategies to increase clients' ROI

The VCA team is looking for a seasoned leader to join our consulting and analytics organization to grow and deliver the strategy, team and financials for the NA digital consulting practice. The potential candidate will be responsible for selling, delivering and implementing high value digital consulting projects with a diverse set of clients.

The ideal candidate is a strategic thinker that seeks to innovate everything they touch, carries a disruptor mindset, and can create impactful presentations to senior leaders (CMOs, VPs, Directors) at our clients. This role works hand-in-hand with our Visa Marketing Services team to collaborate and solve client problems.

Potential engagements could include digital strategies, acquisition insights, customer targeting analytics, persona and segmentation analysis, SEO and Social media optimization, social listening.

Specific responsibilities include.

• Proactively engage with Visa internal teams in regular strategic and planning discussions. Cultivate and manage a pipeline of work with North America clients.

• Owns scoping, selling and delivering client engagements by leveraging direct team members and other internal and external partners.

• Manage, lead and develop a team of Directors, Managers and Analysts

• Model the Visa Leadership Principles

• Stay on top of latest Digital Media and PPC trends and user interfaces (Google Ads, Google Analytics), new betas and accounts features as well as new platforms to test. Share findings and resources to help team and management consistently remain updated on high paced developing digital world.

• Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business.

• Partner with peers in other functional areas (marketing, sales, risk) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa's resources.

• Produce insights, analysis, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments.

• Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients.

• Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice.

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications
15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
Relevant experience at large management consulting firm or US Financial Institution
Experience working in Google Analytics and Adobe Experience Cloud
Led a high-performance team
Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
Ability to capture customer insight and analysis from various data sources into a solution
Excellent communication, storytelling, and presentation skills
Team player
Technology mindset, curious, up-to-date with digital trends and applications
Knowledge and understanding of banking operations and payment schemes, including products and services, business systems and processes, marketing initiatives and card issuing experience

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 192,700.00 to 265,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.