Key Account Manager

SUMMARY

Responsible for managing the overall business relationship with key customers as well as developing new opportunities at targeted accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.

The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Additional requirements include experience in the high vacuum technology industry, and preferably the analytical instrument market, as well as the ability to stay abreast of changes in those markets.

Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task.

Establishes a network and schedule of sales calls to customer locations. Meets with key decision makers at customer locations. Prepare quotes and closes on sales by obtaining proper customer approval, price, terms, and delivery schedules. Forecast sales volume for assigned key accounts and meets established sales quota. Provide regular updates of activity and prospects to management.

Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

None.

Duties

1. Responsible for managing the overall business relationship with assigned customer(s). Works closely with management, engineering, factory marketing and materials professionals throughout both the customers’ and our organization.
2. Identifies business opportunities and key decision makers at the customer(s); develops account strategies; prepares and makes sales presentations; participates in technical meetings utilizing internal resources; negotiates contracts and manages joint technical projects.
3. Reviews customer requirements and presents company products that will fill those needs. Ensures that our company products are specified in customer(s) equipment. Works closely and in partnership with our factories and product development to communicate customer(s)’ needs and requirements.
4. Coordinates new product introductions. Arranges for product demonstrations, plant tours, training events and other activities that promote understanding of company products to customers.
5. Prepares regular progress reports and ensures that data is accurately entered into the company.
6. CRM system in a timely and thorough manner.
7. Communicates with other departments and customers to ensure satisfactory customer support.
8. Monitors our supplier performance for strategic customers and proposes actions for maintaining this performance at a high level.
9. Forecast sales volume for assigned account(s).
10. Meet established sales quotas and revenue goals.
11. Perform other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting. Work requires computer skills (word processing, spreadsheet, and ERP), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

The person in this job must be able to travel by air and vehicle both domestically and internationally in order to visit our customer’s locations, as well as our factories. The ability to drive a car and maintain a valid driver’s license in order to travel is also required.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Qualifications

Strong organizational and creative problem solving skills with a strategic mindset. Good planning and technical equipment troubleshooting skills required. In depth knowledge of vacuum technology and company products is highly desired.

Education and/or Experience

Requires B.S. /B.A. degree, preferably in Engineering; M.S preferred. Minimum of 5 years of experience within the industry is necessary. Prior experience in the management of a technical field team is preferred.

Language Skills

The ability to communicate in English verbally and in writing is essential. Reports, email correspondence, schedules, performance reviews are all typical requirements of this position and must be effectively and professionally communicated. This position also serves as a key liaison between the customer and the Company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.

Mathematical Skills

Superior math skills required.

Reasoning Ability

Must be able to multi task and operate in a fast paced environment while maintaining a disciplined approach to oversee major customers’ needs. The ability to understand the customers’ requirements and plan the support strategy is essential. Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.

Certificates, Licenses, Registrations

Both a valid drivers license and satisfactory driving record are required at the time of hire and periodically thereafter.

Applicant must be able to meet the criteria of our customers to be granted access to their facility(s).

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other types of software and office equipment.

WORK ENVIRONMENT

This position may work in various environments including office, factory or home settings. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Jill Guilmain at 603-578-6519