Systems Engineer - Infrastructure Specialist

Summary

UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a talented team of individuals, the System Engineer's primary role will be onboarding our new customers, while developing, delivering, and supporting servers, services, and security solutions.

Knowledge and Skills

• Commitment to living our Purpose and doing what is best for our clients
• Positive “can do” attitude
• Comfortable taking calculated risks and learning from failure
• High level of integrity
• Ability to work with self-direction and motivation
• Ability to collaborate, communicate and build consensus across the team
• High standard of quality and timeliness when determining personal work goals and schedule
• Strong interpersonal and networking skills
• Excellent oral and written communication skills
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Essential Duties and Responsibilities

• Lead virtual server infrastructure solutioning and procurement efforts
• Deploy, migrate, manage, and troubleshoot virtual server infrastructure
• Deploy, manage, troubleshoot virtual system backup and disaster recovery infrastructure
• Lead technical efforts on multiple concurrent internal and customer-facing projects
• Ensure engineering support requests are answered in a timely manner in alignment with defined SLAs
• Ensure vulnerabilities are managed with priority, to align with the UFS vulnerability policy
• Adhere to UFS and customer change management policies
• Perform technical research, development, and documentation for product development initiatives
• Provide stewardship and administration for existing products and internal systems
• Continually design, develop, and revisit existing engineering processes
• Identify and implement process improvements and automation
• Create or gather reports and information as needed.
• Work in a 24/7 Fast paced environment
• Actively participate in special projects and strategic initiatives based on UFS priorities for the year
• Be willing to travel up to 25%
• Other duties as assigned

You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.

Education and/or Experience

• 5+ years of experience in virtual server infrastructure solutioning and procurement
• 5+ years of experience deploying and managing virtual systems and backup infrastructure
• 5+ years demonstrating best-in-class customer service
• 2+ years’ experience working with RMM tools
• Demonstrated willingness and acceptance of change
• Familiarity with the concept of Change Management and a preconceived appreciation of ITIL
• Final-tier understanding of virtual system management and solutioning: Hyper-V, VMware, etc
• Final-tier understanding of virtual system backup and disaster recovery infrastructure: Avamar, Arcserve, Zerto, etc
• Demonstrated ability to ‘fly without a net’ regarding final-tier support

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

• Typical office environment
• Travel may be required (up to 25%)

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way. You might find us out on the patio playing cornhole or playing games during our virtual family fun nights.

Benefits

• Health, Dental & Vision Insurance; eligible Day 1 of Employment
• 401k Match of 100% up to 6% of your Salary
• Paid Holidays
• Vacation & Sick Time
• Volunteer Time Off
• Opportunities for Advancement
• Gym Membership Reimbursement Program
• Wellness Program to lower your Monthly Premium
• Child Fundraiser Donation Program
• Matching Gifts Program
• Employer Paid Premium for Life Insurance
• Short/Long-Term Disability Coverage
• Flexible Spending Healthcare Accounts
• Employee Referral Benefits
• Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
• Robust Leadership Development Program
• Employee Assistance Program

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.