Social Media Community Manager

RDG Overview:

Envisioned by Marine and Greg Galy through their travels, experiences, and thirst for discovery and adventures, the first MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to transport guests on a culinary journey of flavorful MediterrAsian cuisine. Balancing genuine hospitality, fine dining, and refined nightlife, MILA has quickly established itself as the go-to destination in the upscale Miami social scene.

We are first and foremost a group of individuals who strive for excellence and seek to illuminate the senses. We believe in the rhythms of life and we are driven by the experience of adventure. Our principles stand for giving our customers the most transporting experience, an organic design and a refined culinary journey. D R E A M I T

MILA has grown above and beyond our expectations in its first two years despite facing significant pandemic-related restrictions, and ranked #5 of The Restaurant Business Top 100 ranking.
Following the success of the original restaurant, RDG plans to expand to new concepts and locations, focusing initially on the Florida market. It has shown the quickest development rates and is anticipating some of the best economic growth worldwide.

B U I L D I T

Through its elevated brand portfolio, and its exclusive membership, RDG aims to create a full network of venues and experiences offering a unique lifestyle to its guests and members in Florida and to become one of the leaders of the luxury restaurant industry in the United States.

G R O W I T

RDG is now actively exploring other national markets such as New York City, Los Angeles and Las Vegas, as well as further afield in London, Dubai and Mexico City for potential expansion opportunities.

Summary:

Riviera Dining Group is seeking a highly skilled Social Media Community Manager to join our team. The Social Media Community Manager will serve as the intermediary between our brands and our target audience, representing the voice, character, and principles of our brands through a variety of means, including community support, online interaction, and influencer relationship building. The primary objective of this role is to foster the establishment and credibility of our brand in both virtual and real-world settings. If you possess a strong passion for relationship-building and community development, we welcome your application. As a Social Media Community Manager at RDG, some responsibilities may include, but are not limited to, the following:

RESPONSIBILITIES:

• Monitoring and responding to comments and messages on social media platforms to engage with the community and address any questions or concerns.
• Identifying trends and patterns in customer feedback to provide insights to the broader team and improve the brands’ services and messaging.
• Building relationships with key influencers, advocates, and customers to foster brand advocacy and help develop user-generated content.
• Managing influencer outreach for brand collaborations and/or partnership opportunities
• Managing Riviera Dining Group’s social media posting calendars
• Creating a community building strategy for Riviera Dining Group social media accounts to engage & inform RDG employees, investors, etc of upcoming hirings, announcements, partnerships, etc
• Escalating issues and customer complaints to appropriate internal teams to ensure timely and effective resolution.
• Developing crisis management protocols and processes to address potential issues or negative online events that could impact the brand's reputation.
• Managing and moderating online communities, including forums, groups, and social media channels, to ensure positive engagement and brand reputation.
• Collaborating with cross-functional teams, including marketing, branding, customer service, and reservations, to align community initiatives with overall business goals.
• Working with social media listening and analytics tools to monitor brand mentions and sentiment online and adjusting community strategies accordingly.
• Staying up to date with industry trends and best practices in community marketing and social media.

Requirements/Qualifications:

• Bachelor's degree in marketing, communications, business, or a related field.
• 2 years of experience in community management, social media management, or a related field.
• Hospitality experience is required.
• Strong written and verbal communication skills, with the ability to effectively engage with diverse audiences.
• Excellent interpersonal skills and the ability to build relationships with customers, influencers, and partners.
• Familiarity with social media platforms and management tools, including canva or Iconosquare.
• Understanding of social media analytics and engagement metrics, including impressions such as likes, comments, shares, and chats.
• Knowledge of content marketing best practices.
• Ability to work in a fast-paced, deadline-driven environment and manage multiple projects simultaneously.
• Strong problem-solving and critical-thinking skills, with the ability to identify and address issues proactively.

Physical Demands And Work Environment:

• General office assignments-(typing), which lends itself to repetitive motion.
• Sitting in a stationary position for several hours within the day.