Account Executive

Position Title: Account Executive

Location: Remote 

Reports to: Vic Cianci - Vice President, Sales

Position Summary: The Account Executive is responsible for generating new revenue opportunities for Citizen in the Property Management & Single Family Rental industries. This role requires strong communication skills, a proven track record of sales success, and a passion for delivering exceptional service within the real estate industry.

Desired Qualifications: 

• 4+ years of proven experience in business development or new business development
• 4+ years of experience in account management or client success in B2B 
• 2+ years of experience in account management in the property management industry 
• 2+ years of experience negotiating and partnering with C-suite level partners 

The ideal candidate for this position:

• Minimum 4+ years of experience in business development with a proven track record of meeting/ exceeding sales targets
• Strategic & analytical  approach to developing business
• Industry knowledge and experience in the property management, single family rental or real estate industries
• A passion for developing & executing client-centric strategies that drive success & maximize value
• Trusted advisor that can craft customized strategies to achieve their desired outcomes

Primary Duties and Responsibilities:

• Sales Development - Identifying new business opportunities through networking, conferences, LinkedIn, social media, office visits, market research, local events and organic outreach efforts.

• Client engagement - Build genuine connections with prospects as you build credibility and commitment for the suite of services that Citizen provides.
• Effectively manage a sales pipeline to provide transparency into our new business revenue opportunities as deals progress throughout the sales cycle.
• Utilize our CRM and pipeline management platforms to track key elements and details of each unique new business opportunity.
• Responsible for meeting and exceeding agreed upon sales quotas / targets on a monthly, quarterly or annual basis.
• Responsible for keeping up on industry trends and understanding our ideal client profile to generate meaningful long term revenue opportunities for the business.
• Work cross functionally with other teams within the organization to align sales strategy to marketing, support and operational strategies within the business.
• Responsible for delivering demos to prospective clients.
• Responsible for comprehensive account handoff to the onboarding & client success team to ensure a seamless transition from Sales to Client Success.
• Measure and report on KPI’s attached to the Sales seat - Sales activities completed, discovery meetings set and kept, contract signatures, etc.
• Set and conduct discovery meetings with key decision makers for the respective companies in the sales pipeline.
• Attend conferences and events as part of the prospecting process.
• Responsible for demonstrating a deep understanding of services that Citizen provides to its clients.

Client Experience and Engagement 

• Represent Citizen in a professional manner while interacting with clients and industry peers throughout meetings, conferences and in the field.
• Collaborate with internal teams and external stakeholders to ensure a seamless client experience throughout the sales cycle.
• Proactively identify opportunities for process improvement and optimization within the client journey throughout the sales cycle.
• Active listening to provide critical feedback to internal teams, from the client about our services, processes and procedures.

Data Analytics, Administrative, and Reporting

• Ensure quotas / targets are met

• Manage travel / conference budget according to T&E policy
• Communicate industry trends, customer feedback and common objections to the marketing team to help advocate for new ways to effectively support our clients
• Utilize company and industry data to successfully convert prospects into clients
•  Provide weekly reports on:
  • Number of discovery meetings set
  • Number of sales activities (calls, emails, texts, meetings, messages, etc.)
  • Number doors added to the pipeline
  • Number of doors signed
• Provide monthly reports on:
  • Total contracts
  • Total number of doors added
  • Total number of new clients
  • Total number of discovery meetings kept
  • Total percent to quota
• Provide quarterly reports on
  • Total number of new clients
  • Percent to quarterly quote achieved
• Metrics
  • Number of new doors added
  • Average portfolio size of new client added
  • Number of outbound sales activities

Disclaimer: This job description is not an exhaustive list of all functions that an employee may be required to perform, and the employee may be required to perform additional functions, reserving the right to revise the job description at any time. 

We provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, 

veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.