Senior Account Manager

New Standard

York, PA

Other

Essential Key Functions and Accountabilities:

Organize and attend regularly scheduled customer reviews (Focus of reviews is Customer Scorecard, Supplier Performance, Value Analysis/Value Engineering (VAVE), Financial Account Overview, Voice of the Customer
Solicit and obtain new business from existing customers in collaboration with Sales Engineering.
Periodic and routine evaluations of business value of assigned accounts using key metrics, assessing profitability versus resource consumption and impact on organizational objectives.
Review and ensure compliance of contracts/agreements with customers that clearly define the required organizational behaviors including (raw material exposure; ordering practices; lead times; terms and conditions; etc.)
Provide routine reporting, documenting key activities with commitments, existing Customer developments and progress in the Sales cycle.
Lead cross-functional teams in support of customer business change requests and initiatives.
Serve as the lead Account Manager coordinating the activities of the other Account Managers and serving as the SME (subject matter expert) for account management actions.
Actively participate within New Product Introduction (NPI) as the customer liaison to ensure all pricing, contractual commitments, and rules of engagement meet required results (R2).
Address and ensure effective Margin review and correction, Job obsolescence / die storage program and policy, Review and manage contractual agreements, manage consignment agreements, Revision changes, Price adjustment considerations, key escalation resource supporting Customer Support Associates.
Assist in ultimate resolution of any Accounts Receivable issues that cannot be resolved by others in the organization.