Community Manager

Job Shift: Monday - Friday 8:30am - 5:00pm

Position Summary:

The Community Manager is responsible for all aspects of the community’s operations and objectives. To effectively supervise the overall operations of the apartment community daily in conjunction with on-site staff. Responsible for handling the communication for all emergency situations during normal business hours. Maintain the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the team.

Supervisory Responsibilities:

• A part of the hiring process for Leasing Agents and will coordinate their on-site training
• Organizes and oversees the schedule and work of Leasing Agent staff at their property
• Conducts performance evaluations that are timely and constructive for leasing Agent(s) working at their site
• Handles discipline with the guidance of CEO or Human Resources

Responsibilities include but are not limited to:

• Oversees the day-to-day financial, sales, marketing, maintenance, and administrative operations of the community

• Identifies and communicates potential risks and liabilities and follows through to completion

• Consistently meets physical occupancy goals
• Ensures monthly budgets are being met
• Ensures accuracy on invoices, inputs invoices into software system
• Investigate resident complaints and lease violations providing resolution in a timely manner

• Follows up on guest cards, applications, and lease files daily
• Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local area

• Review rents to ensure that they are in line with rental markets
• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or Maintenance

• Compliance with company standards and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSH

Requirements:

• High school diploma or equivalent
• Must be 18 years of age or older
• Proven work experience as a Community Manager
• 1-year supervisory experience preferred, not required
• Ability to communicate effectively with other Community Managers, Leasing Agents, Regional Maintenance Supervisors, residents, and subordinates.
• Ability to manage and lead a team to achieve the management and community goals.
• Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• English language proficiency
• Great customer service
• General understanding of Microsoft Suites

Benefits / Perks:

• Medical/Dental/Vision
• Vacation available after 90 days of full-time service
• 401(K) with match
• Life Insurance
• EAP - Employee Assistance Program
• 6 Paid Holidays
• Jury Duty, Bereavement Leave, Personal Leave, and Military Leave
• Bonus program after 90-days of employment
• Referral Program
• Continuing Education
• Employee Appreciation Events

Environment:
Fun, fair, kind, caring, safe, diverse, family-like atmosphere and always room for career growth!