Senior Manager, IT Operations

Umoja Biopharma

Seattle, WA

Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Umoja Biopharma is a game-changing biotech start-up with locations in Seattle, WA and Louisville, CO, focused on transforming the treatment of cancer with a novel integrated immunotherapy platform. Our vision is to develop off-the-shelf therapies capable of treating any tumor, any time. We are a diverse and growing team working in brand-new facilities in downtown Seattle, Washington, and Louisville, Colorado, and we are looking for innovative thinkers who are excited by groundbreaking science and technology, and passionate about squaring up to the challenges inherent to cutting edge drug development. We are committed to the principles of Diversity Equity and Inclusion and strongly invite applications from enthusiastic individuals who share our commitment and help position Umoja as a leader in this front.

We at Umoja believe in the importance of stories; we are looking for great people to join our team to help us create more stories for ourselves, for you, and most importantly for patients and their families. 

Umoja Biopharma – Your Body. Your Hope. Your Cure. 

POSITION SUMMARY

As the Sr. Manager of IT Operations, you will be responsible for overseeing day-to-day IT service delivery for our site-based users in Seattle, WA, Louisville, CO, as well as remote users. This will include general desktop support as well as lab computing support. You will lead and scale a team of internal and third-party resources ensuring exceptional support to our users.

This role is onsite full-time based out of our Seattle, WA location.

CORE ACCOUNTABILITIES

Specific responsibilities include:

Manage and grow a hybrid IT service desk team (comprised of local staff and external service providers), ensuring timely resolution of technical issues and excellent customer service for end users.
Coordinate day-to-day support activities provided by external technology partners, confirming that they align with our IT operational objectives and deliver value.
Regularly assess the general computing needs of office and lab-based departments, identifying opportunities for process and technical improvements.
Partner with scientific staff and instrument vendors to assess lab instrument software requirements and performance.
Partner with Informatics team members on installation/configuration of scientific data management software.
Develop and implement IT policies, procedures, and best practices to optimize operational efficiency and ensure compliance with industry regulations.
Manage software licensing and procurement for general use desktop and SaaS tools.
Manage procurement of end user and laboratory computing devices and accessories.
In cooperation with managed service partners and IT leadership, support on-premise IT infrastructure, including servers, networks, and software applications, as needed to ensure uptime and security.
Stay current with emerging technologies and trends in the biotech industry and make recommendations for innovative solutions to enhance our IT capabilities.

The successful candidate will have:

Bachelor's degree in Information Technology, Computer Science, Business, or a related field with 8+ years of relevant experience as an IT Operations Manager preferably in the, biotech or pharmaceutical industry. Note: an equivalent combination of education and experience will be considered.
Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
Solid understanding of ITIL framework and best practices for IT service management.
Strong technical expertise in IT infrastructure, including servers, networks, and software applications.
Excellent leadership and management skills, with the ability to inspire and motivate a team of IT professionals.
Demonstrated ability to oversee local software lifecycle management, as well as identity management for a small to mid-size company.
Strong analytical and problem-solving skills, with the ability to quickly identify and resolve technical issues.
Knowledge of data security and privacy regulations, with experience implementing appropriate measures to protect sensitive information.
Flexibility and adaptability to thrive in a fast-paced, dynamic environment with changing priorities and tight deadlines.

Preferred Qualifications:

ITIL or similar certifications around IT service management.
Recent experience overseeing administration of Microsoft EntraID/Azure Acitve Directory.
Experience administering user accounts/identity management in other cloud platforms (e.g. AWS).
Recent experience leading operations in a startup environment with ability to be both manager and individual contributor.
Recent experience managing a hybrid service team – including both internal and external technical teams.

Physical Requirements:

This role is onsite 5-days a week based out of our Seattle, WA location.
Ability to lift up to 25 lbs.
Ability to travel as needed between Umoja locations. Less than 25% travel.

Salary Range: $161,000 - $195,000

Benefits Offerings

Umoja Biopharma offers its employees competitive Medical, Dental, and Vision plans. Additionally, we offer Umojians access to a 401k plan through Fidelity, with a 100% match up to their first 6% deferral. Umoja also provides a generous Paid Time Off policy, employee commuter benefits, and cell phone stipend. For a full breakdown of our benefits offerings, please see the Benefits section of our website.