Ventura County Enrollment Representative

Seeking Bilingual (English/Spanish) Applicants

Work onsite at 725 E Main Street.  Santa Paula, CA 93060

Pay - $17.00

Full time - M - F 8 am to 5 pm

Bilingual Spanish/English Needed!

JOB RESPONSIBILITIES:

1. Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations.
2. Presents Managed Care Options to beneficiaries and assists them in using their health care plans.
3. Assists beneficiaries in the enrollment/disenrollment process.
4. Assists other Enrollment Service Representatives with daily management duties.
5. Assists management with the training/guidance of new Enrollment Service Representative staff.
6. Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff.
7. Performs data entry for enrollment/disenrollments, as needed.

JOB DESCRIPTION (continued)

1. Transmits enrollment/disenrollment data to central processing facility operations in accordance with HCO policies and procedures.
2. Assists beneficiaries with medical exemptions and waiver inquiries.
3. Provides beneficiaries with status of enrollment/disenrollment, medical exemptions and waivers.
4. Documents daily activity accurately in Customer Relationship Management Database
5. Reviews knowledge base content for accuracy and makes recommendations for improvement.
6. Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work.
7. Meets Field Operations minimum performance standards.
8. Notifies management in a timely manner of any problems with procedural compliance using established processes.
9. Reports observed quality problems and deficiencies in a timely manner.
10. Makes recommendations to management for improving the quality and efficiency of work.
11. Meets Production and Quality Assistance goals as defined for this position.
12. Ability to work any and all assigned offices as directed by management.
13. Ability to attend and promote the program during community events and health fairs as needed.
14. Meets all standards established for this position as outlined in the attached performance criteria.
15. Performs other duties as may be assigned by management.

ESSENTIAL PHYSICAL AND MENTAL FUNCTIONS: 

1. Must be able to remain in a stationary position for an extended period of time
2. Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds 

JOB ENVIRONMENT:

Work is constantly performed in an office environment.