Assistant Director of Nursing Services

The Assistant Nursing Director (AND), in collaboration with ­the Director of Nursing (DON) Services, Chief Operating Officer (COO), Chief Medical Officer (CMO), Director of QI/Health Education, Director of Health Care Operations (DHCO) and by serving as a member of the Clinical Management Team, is responsi­ble for the delivery of quality and safe team based patient centered care provi­ded by the nursing and clinical support staff of NEVHC. The Assistant Nursing Director will assist with the management and implementation of clinical operations. The Assistant Nursing Director together with the Director of Nursing Services will support the technical/clinical supervision of all NEVHC nursing and clinical support staff, the development of nursing policies and procedures and ongoing training of the nursing and clinical support personnel. The position seeks to promote, support, coordinate, monitor and assist all activities of the nursing services throughout the corporation. The Assistant Nursing director will maintain compliance with all applicable standards and regulations and plays a key role in preparing nursing and clinical support staff for Joint Commission accreditation and survey.

Reports to: Chief Operation Officer (COO) & Director of Nursing (DON)

Responsibilities:

1. Assist to investigate and resolve complaints related to nursing and clinical support services. Clarifies nursing and support staff scope of practice issues.

2. Serves as a resource for staff in identifying and resolving nursing care problems.

3. In consultation with the DON, CMO, COO, DHCO, Director of QI/HE and Clinic Administrators, will assist in the preparation of the annual clinical budget proposal for the clinical departments.

4. Assists in recruiting efforts to ensure appropriate nursing personnel coverage for all clinics at all times. This function is primarily coordinated by the Clinic Administrators and Nursing Supervisors. ­

5. Communicates, interprets, and assists with the training and implementation of clinical department policies and procedures and monitors for compliance.

6. Functions as liaison between the clinic and other departments for the coordination of nursing services and other clinical activities and/or programs.

7. As part of the clinical personnel together with the DON, COO, DHCO and Director of QI/HE, plans, implements and evaluates a clinic orientation program for newly assigned clinic personnel and clinic support staff. DON leads this effort.

8. Ensures clinical staff competence to perform nursing and medical support duties. Assists in identifying clinic personnel's professional development needs and provides learning opportunities & skills enhancement to meet those needs.

9. Participates in and supports educational programs for students, interns, externs, etc.

10. In conjunction with the DON, CMO, and Risk Manager, reviews and processes incident reports related to nursing services and evaluates any incidents or issues which may put the organization at risk.

11. In conjunction with DON, COO, Director of QI/HE, DHCO and Clinic administrators, assures compliance with all regulatory and programmatic requirements.

12. In collaboration with the DON, Director of QI/HE, assures compliance with and staff competency in delivery and management of immunizations at the health centers by nursing/support staff.

13. In collaboration with the Director of Pharmacy, ensures staff compliance with State Board of Pharmacy regulations regarding medication management as it pertains to in clinic nursing pharmacy and medication activities.

14. Works with DON, COO, CMO, Director of QI/HE and others on quality improvement efforts especially around improving care delivery and the patient experience. Assist to engage clinical teams to participate in and support QI efforts.

15. Collaborates with DON, Director of QI/HEd to achieve an effective patient case management/care coordination system to manage and reduce the following: ER visits, hospital admissions & re-admissions.

16. With other key administrative staff, drives team-based care concepts related to Primary Care Medical Home (PCMH). Works with DON, DHCO, Director QI/HEd, Workflow Coordinator and others to clearly define and strengthen team rolls around team-based care to improve patient cycle time, patient & staff experience, and patient access to care.

17. Assists to Coordinate and implement the NEVHC Infection control program or collaborates closely with designee, assists to review infection control practices, updates/revises policies and procedures, participates in other committees as necessary to represent infection control and/or nursing (i.e., EOC). May supervise the Infection Control Preventionist in the absence of the DON.

18. May assist to supervise (either directly or indirectly) with DHCO staff performing specialty care referral functions-opening/, closing referrals, tracking (with appropriate documentation), timely follow up of all referrals in/out of NEVHC. Together with the DON assures compliance with referral processing timelines of managed care plans.

19. May supervise in collaboration with the Infection Control Preventionist employee health functions-including initial assessment and reassessment activities with HR to ensure regulatory compliance.

20. Performs supervisory duties including:

1. Assigning and reviewing work for accuracy, completeness, service standards and compliance with program requirements
2. Providing training and guidance to less skilled/experienced staff
3. Managing performance and conducting performance reviews
4. Recommending disciplinary action as required
5. Approving absences of direct reports
6. Encourages further education, participation in seminars and provides learning opportunities within the department

21. Develops and maintains nursing and management skills through seminars, workshops, or other forms of training/education; complies with all mandatory training requirements.

22. Participates as a member of NEVHC’s management team; promotes the Clinic’s goals and philosophies to staff; participates in committees; and actively cooperates with others in support of the Clinic’s goals as assigned by the DON.

23. Develops and maintains a working knowledge of NEVHC’s policies and procedures; interprets policies and procedures for others.

24. Researches, gathers, and analyzes data and prepares reports for review and action by managers.

25. Develops and maintains working knowledge of the following programs participates in and complies with the NEVHC:

1. Infection Control Program
2. Environment of Care Management Plans and Emergency Management Program; and participates in emergency response activities as directed
3. Corporate Compliance Program
4. Code of Conduct
5. California Harassment Prevention Training
6. Justice, Equity, Diversity, Inclusion (JEDI)

26. Participates in hazardous waste and infection control assignments as required which may include being designated as an emergency responder to a hazardous substance release or spill, performing infection control data collection, evaluation, reporting and follow-up in accordance with clinical health services policy and procedures.

27. Utilize the CARE Communication model to provide impressive service

1. Connect with our patients and their families
2. Appreciate what our patients and families say and acknowledge their situation
3. Respond in ways that would be helpful to the patient and their family
4. Empower patients and families to have confidence in their ability to contribute to their health and healthcare.
5. Apply the same principles to internal and external customers.
6. Support the NEVHC Guiding Principles

28. SAFETY: Participates in all safety programs which may include assignment to an emergency response team. Ensures clinical staff perform required code blue drills at all health center sites.

29. If in a supervisory or managerial role, handles Human Resources issues.

30. It is the responsibility of every employee to understand how the Joint Commission’s National Patient Safety Goals relate to their job duties at NEVHC. It is the responsibility of every employee to report any patient safety concerns to their immediate supervisor without fear of reprisal.

31. Must demonstrate the knowledge and skills necessary to provide care for the specific population(s) served. (Refer to HR Policy # 149

Qualifications:

1. Must be a graduate of an accredited school of nursing with a valid, current California Registered Nurse license to practice.

2. Must maintain a current Cardio-Pulmonary Resuscitation certification, in compliance with corporate CPR Policy.

3. Must have a bachelor’s degree in Nursing with a minimum of two years clinical nursing experience. Master’s degree a plus.

4. A minimum of (2) years of administrative experience is required.

5. A working knowledge of ambulatory care nursing.

6. Thorough working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures

7. Math skills sufficient to prepare routine spreadsheets, calculate/balance invoices/expense reports, and similar. Should be able to develop a budget when requested.

8. Excellent leadership skills. Ability to manage change and carry out quality improvement projects including collecting data to improve processes is necessary.

9. Demonstrated supervisory skills sufficient to supervise from 5 to 7 employees.

10. Demonstrated managerial skills sufficient to manage from 30 to 40 employees through other supervisors and/or managers.

11. Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.

12. Effective verbal and written communication skills to communicate clearly and effectively with patients and others.

13. Very effective oral and written communications skills including public speaking experience.

14. Effective work organization skills.

15. Ability to work effectively as a team leader.

16. Ability to be flexible and work in a changing environment.

17. Sensitivity to the different cultures represented among members and staff.

18. Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles.

19. Demonstrated ability to set priorities for tasks to work effectively in spite of interruptions and under minimal supervision. Self-starter, reliable and dependable.

20. Fluency in English (speak, read, and write).

21. Ability to solve problems and make routine recommendations.

22. Ability to maintain absolute confidentiality about health care and other patient/client information.

23. Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job).

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Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.