Supervisor of Billing and Collection

Position Overview

Reporting to the Controller, responsible for the end-to-end order to cash process of the Company, including reviewing and approving sales orders, invoices, monitoring and reporting on cash collections, and supervising a team of billing and collections professionals.

Essential Job Functions

• Gain a fully comprehensive understanding of the Company’s product and billing types, including recurring (e.g. subscription) and non-recurring (e.g. construction) billing, in order to monitor and verify that all billings issued by the Company to customers are complete and accurate.
• Demonstrate technical proficiency with NetSuite billing and participate in on-going initiatives to improve the billing and collections function, including working with outside 3rd parties.
• Develop, monitor, and report on key performance indicators for the billing and collections function.
• Gain a fully comprehensive understanding of the Company’s revenue recognition policies as it relates to the automated revenue recognition system driven by the billing system, and monitor inputs to the system through perfection of sales orders and invoices.
• Direct, monitor, supervise, train, and motivate the activities of a team of line-level billing and collections specialists, with the goal of optimal order to cash processing, including collections and customer relationship management.
• Communicate effectively with several different departments within the organization to solve issues relating to the order to cash process, including the customer experience and sales operations teams.
• Monitor the reconcile the accounts receivable aging and participate in development of reserves for uncollectible accounts.
• Participating in calls with internal personnel and customers to solve major collection issues associated with various customer dispute types, including, but not limited to, billing errors, service issues, reconciliation of customer billing records with the Company’s, sales and use and other taxes and fees.
• Working knowledge of Zone Billing app/platform.

Requirements

• Strong organizational, leadership, communication, and project management skills, including conflict resolution

• Experience with a large customer base and high transaction volume

• Ability to translate and analyze data into reports
• Proficiency with recurring billing systems, preferably NetSuite (not required)
• Proficiency with Microsoft Office Suite, including Excel
• Ability to work in the office 3 days minimum per week

Other Skills/Abilities

• Excellent written and verbal communications skills
• Adaptability and flexibility to changing environment
• Comfortable working in a dynamic, high volume, fast-paced environment
• Learn and operate all business-related computer programs required to complete job functions
• Ability to interact professionally with internal and external stakeholders
• Strong analytical and critical-thinking abilities to assess, interpret, and act on data.
• Present information and reports to audiences of various levels of an organization.

Physical Requirements

• Must be able to sit, stand, walk, stoop, kneel and reach
• Must be able to speak, write, read, and understand English
• Must have visual acuity
• Must be able to lift 0-25 pounds