CRM Administrator

Duties & Responsibilities

• Serve as the subject matter expert for CRM and Microsoft Dynamics
• Own all day-to-day CRM administrative activities, including platform access, data integrity, field/object creation, and workflow/trigger creation
• Implement and enforce standardized best practices for organizational CRM users
• Develop CRM training materials and lead training sessions for sales reps as necessary
• Develop methods for ingesting relevant data from our data warehouse into CRM
• Automate business process flows in ticketing and partnership CRM modules
• Build reports to track partnership asset fulfillment
• Automate processes for sales leads and campaign generation within CRM
• Analyze ticket sales campaigns and sales rep activity to optimize sales processes
• Serve as the point person for CRM account merging and de-duplication
• Create dashboards for reporting on relevant ticketing/partnership CRM KPIs
• Perform additional ad-hoc tasks as necessary

Minimum Qualifications for the Position:

• Bachelor’s Degree in a relevant field
• High proficiency with Microsoft Excel
• Experience with KORE and/or Microsoft Dynamics (or similar CRM) preferred
• Experience with SQL is a plus
• Experience with data visualization tools (Tableau, Power BI, etc.) is a plus
• Experience with Tickets.com/ProVenue is a plus

Critical Competencies

• Growth mindset, process driven leadership and ability to articulate technical solutions to business executives
• Strong work ethic and high intellectual curiosity
• Team player who thrives in a collaborative environment
• Great communication skills and ability to manage multiple projects at a given time