Logistics Account Manager

Blackbox Holdings LLC

Birmingham, AL

$31,200 Yearly (plus commission)
Medical , Dental , Retirement
Full-Time

Job Description

The Logistics Accounts Manager I is responsible for coordinating and managing over-the-road logistics
services for clients. They work closely with clients to build long-term relationships and liaise between the
client and the carrier. Their responsibilities include negotiating with carriers to obtain better shipping
rates, understanding market trends, and serving as the primary point of contact for the accounts they
service. LAM I are considered “cradle to grave” brokers, as they maintain an equal focus on sales and
operations. The first 6 – 9 months will be sales intensive. LAM I are expected to understand the ideal
customer profile, create and maintain a leads list, and make 100+ cold calls a day. Through this outreach
they will build their book of business from the ground up. LAM I will serve as a “one-stop-shop” for their
clients – they will find the client, quote their shipments, procure and dispatch a carrier, and track the load
from pick-up to delivery. Once delivered they may be asked to assist with billing or administrative
questions. LAM I are paid a base salary, and are eligible for commission based compensation.

Company Description

Blackbox Logistics is a third-party logistics company specializing in over-the-road
domestic transportation. We serve as a liaison between shippers and motor carriers and help
facilitate the transportation of a shipper’s goods from one location to another. We have a
hybrid operational structure that encompasses team systems as well as cradle-to-grave
systems. Team structures are composed of (usually) two account managers, a dispatch
representative, and a carrier sales representative. Cradle-to-grave operations are a “kill what
you eat” model where brokers sell their customers on our services and then service the
accounts and ensure they are providing flawless service. As a company, we are responsible for
sales outreach, customer onboarding, capacity sourcing, carrier vetting, carrier negotiation,
communication with shippers and receivers, tracking loads through transit, providing updates
to customers, ensuring that shipments are delivered safely and promptly, and billing.

Blackbox was started with the vision of providing seamless transportation services while
building and maintaining life-long relationships with both customers and employees.

Our company Core Values are Humility, Intent, Consistency, Drive, Resilience, Evolution,
Go, Compassion, Service, Community, and Passion. Our passion is being Small enough to care
and big enough to deliver. Our Niche is “Connecting customers to consistent transportation
solutions”. We aim to make our company culture a fast-paced, team oriented, self motivated,
problem-solving, winning environment. A model employee of Blackbox embodies the following
characteristics.

This job requires thick skin, patience, resilience, unhindered work ethic, self-motivation,
punctuality, ability to function in high-stress situations, a prioritization of customer service,
attention to detail, teamwork, responsiveness, coachability, enthusiasm, and a willingness to go the extra mile.