Account Manager

At Threshold 360, we are redefining the way people explore locations, by allowing them to virtually step inside and decide which thresholds to cross in person. Over the past few years, we have built the world’s leading platform for 360° virtual tour creation and delivery and have aggregated the largest licensable library of 360° immersive experiences worldwide. Threshold content is viewed more than 2 million times every day on a wide variety of digital properties and has been licensed by hundreds of leading companies in the Hospitality & Travel marketplaces.

With our ever-accelerating growth, we seek to add a top-notch Account Manager to our world-class team. The Account Manager will build and maintain post-sales relationships with our largest customers. You will be a trusted advisor – ensuring successful customer location capture, platform deployment, and adoption. This role will involve working with senior management and reporting to our Manager of Customer Success. Based in Threshold’s corporate office in Tampa, Florida, this role is an opportunity to join us in a key moment and truly make a mark. For the right candidate, this is a career-defining opportunity.

Key Responsibilities:

• Ensure that key accounts hit their project milestones during the 12-month customer life cycle
• Manage a book of key enterprise customers with a focus on direct contact through recurring calls and periodic check-ins
• Ensure successful ongoing usage and adoption of the Threshold platform
• Work under the direction of the Manager of Customer Success to achieve identified Customer Success objectives
• With the upcoming launch of our free tier, the Account Manager will educate these customers on available features and upgrade paths
• Cultivate and identify new product sales and upgrade opportunities 
• Host product demonstrations 
• Function as a frontline account resource for “best practices” and support
• Design strategies to help customers maximize the value they receive from the Threshold platform in alignment with their organization's goals
• Assist Manager of Customer Success with planning and coordinating events
• Deliver product training to user groups to support organizational adoption
• Undertake discovery and education activities to identify opportunities for Threshold usage across organizational functions and processes
• Work closely with the support department to document best practices in developing and using the Threshold Platform and ensuring speedy resolution of customer issues
• Work closely with Product Management on product roadmap and feature discussions

Required Skills

• 2+ years of experience in a related function is preferred. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies.
• History of successful customer management, from initial engagement to customer satisfaction and long-term relationship-building 
• Excellent analytical skills & problem-solving skills, combined with the ability to deliver quick resolutions
• Ability to effectively juggle multiple accounts at a time while maintaining top-notch delivery
• Ability to quickly identify organizational needs and sales opportunities
• Exceptional verbal and written organizational, presentation, and communication skills
• Strong customer service orientation, with professional-level skills in collaboration, adaptability & initiative
• Demonstrable success in thinking strategically, and executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

About you

• Bachelor’s degree or equivalent experience
• Willingness to travel periodically based on customer and business needs
• A lover of technology, travel, and learning new things
• Humble, scrappy, and hungry
• An enthusiastic and energetic team player

Benefits & Compensation

• Competitive Salary
• Bonus plan participation
• Stock options plan participation
• Ability to work remote
• Access to our HQ office in downtown Tampa and the thriving community at Embarc Collective
• Flexible PTO and sick time
• Generous benefits package, including health and dental coverage
• Learning and development opportunities
• The opportunity to grow quickly and become a core leader of our team
• The opportunity to build something great

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