Clinical Director of Mobile Response

Days Off: Saturday, Sunday

Shift: Office Day

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About the Job:

The Director of Mobile Response is a leadership position in DESC’s Clinical department, reporting to the Senior Director of Clinical Programs and collaborating also with the Director of Outpatient Behavioral Health on overall department leadership. The Mobile Crisis Response division includes a 24/7 crisis stabilization facility and several mobile response teams dispatching out of multiple locations in Seattle and King County. Scope of work includes culture setting at all program sites, promoting integration between clinical, medical and housing/shelter programs related to behavioral health care provided at these sites, implementing DEI practices throughout operations of the department, leading or assisting in the implementation of new programs or projects, facilitating hiring and onboarding plans, participating in department or agency wide initiatives, and promoting adherence to quality standards across the department.

JOB DUTIES & RESPONSIBILITIES:

• Provide oversight DESC’s crisis response activities across King County.
• Supervise Senior Managers in the division, including the Senior Managers of the Crisis Solutions Center, Mobile Crisis Team, Mobile Response Team to Permanent Supportive Housing and Emergency Housing, and other similar outreach services at DESC focused on preventing and responding to behavioral health crisis events.
• In conjunction with the Sr. Director of Clinical Programs, develop implementation strategies and execute launch of agency initiatives in the Clinical Department.
• In conjunction with the Sr. Director of Clinical Programs have shared oversight of new program launch.
• Collaboratively coach and advise Senior Clinical Program Manager team and coordinators, focusing on the day-to-day operations of each program and escalating issues to Sr. Director for awareness and action.
• Assist in overseeing operating procedures and duties for clinical programs in concert with relevant staff in other DESC departments including Medical, Housing, Quality and Information Management, Facilities, HR, Organizational Equity and Inclusion, and Finance to ensure all programs are being implemented and maintained at the highest level of performance.
• Closely collaborate with Quality and Information Management, Medical, and other departments to advance agency wide healthcare integration priorities across the clinical programs.
• In conjunction with DESC equity leaders, incorporate a thorough equity framework for all aspects of work across the Clinical Departments.
• In conjunction with DESC’s Training department and clinical coordinators, develop, improve, and implement training across the clinical department and when appropriate across agency.
• Support and assist supervisors, project and program managers to troubleshoot and solve issues related to technology, facilities and maintenance, managing work and clinic spaces, and fleet management.
• Maintain a working knowledge of contracts and compliance issues, data reporting, understanding financial models and able to assist in adjusting to be more financially sound.
• Maintain familiarity with relevant contracts, regulatory and procedural requirements associated with project operations, work with contract teams to maintain high performance standards.
• Write and refine procedures as needed in coordination Sr. Risk Manager, in conjunction with Sr. Director of Clinical Programs and Senior Management team.
• Help facilitate meetings to ensure that all critical incidents related to staff and client assaults are being reviewed and receiving appropriate follow-up.
• Be aware of all clinical programs in the continuum of services and be available to cover for Sr. Managers when away, or position is vacant.
• Maintain collaborative relationships with other Directors, and awareness of the work that is done in each of these departments. Communicate changes in these departments, offer guidance on how and when to access services to Sr. Managers.
• Remain aware of the connection between contract compliance, reports, quality improvement and training and assist Sr. Managers in strengthening their portfolios.
• Have working knowledge of state and local regulatory and contract requirements, to assist Sr. Managers with audits and quality improvement of programs.
• Help organize and facilitate department wide hiring events to promote efficiency and consistency, in collaboration with HR department recruiters and hiring and onboarding specialists.
• Facilitate forums and skill building sessions for mid-level supervisors and managers to promote cross program consistency and broad support for developing supervisors and project managers.
• Other duties as assigned.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

MINIMUM QUALIFICATIONS

• Master’s degree in social or behavioral science or public administration required.
• Minimum of 5 years of experience providing services to chronically homeless adult population, mental illness, substance abuse, and chronic health conditions.
• 4 years supervisory/management experience in social service setting with staff providing direct services to clients.
• Have a strong understanding of DEI work and how it is implemented throughout clinical work.
• Demonstrate ability to drive project related activities
• Have proven experience in planning and managing clinical programs / Previous experience leading managing coaching and developing direct reports

PREFERRED QUALIFICATIONS

• Previous DESC supervisory experience
• Program/Project Management experience