Ingestion Coordinator

Onsite in Holland, OH for training and onboarding for first 60 days and then move to hybrid after orientation period.

Full-time

For over 30 years, Midwest Tape has served libraries and their patrons with unparalleled access to the best content available in the media world. Our digital offering, hoopla Digital, combines the media and library expertise of Midwest Tape with the latest in web and mobile technology, delivering an all-in-one experience to the library world. As hoopla continues to grow on a global scale, we are expanding our team.

At Midwest Tape, we know our people are the reason for our success. We value our employees and believe in empowering them to help them thrive. We offer competitive pay and benefits, a healthy work/life balance, and appreciation for a job well done.

Position Summary:

Responsible for coordinating the acquisition and ingestion of digital media assets from content providers through release and circulation on hoopla applications.

Primary Duties and Responsibilities:

To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.

• Coordinate the process of acquiring and preparing digital products for circulation:
  • Arrange and setup the delivery of digital media assets
  • Track the processing of digital assets through final quality control testing and release onto hoopla
  • Work in conjunction with the hoopla Marketing team to prioritize ingestion for high profile releases and marketing campaigns relating to hoopla.
• Perform QA on incoming digital content and re-format/edit as needed.
• Support on-going content delivery ingest and processing
• Troubleshoot and reconcile invalid or missing digital assets received and/or failed ingestion processing.
• Develop and document vendor delivery preferences and guidelines.
• Troubleshoot content circulation and play-back concerns stemming from reported user/customer errors.

• Cross-train and back up other content ingestion team members during absences and periods of high workload.
• Perform additional business analysis as required by running reports, accumulating data, etc.

• Stay abreast of the latest advancements and trends in the digital media publishing industry.

Skills:

• The ability to manage large amounts of digital media assets.
• Familiarity with the tools, concepts, and methodologies of FTP and other file transfer technologies.
• Familiarity with digital media playback on mobile devices such as Apple’s iPad/iPhone and a variety of Android smart phones / tablets.
• Advanced Computer skills
• Knowledge of digital media formatting, processes, and industry standards preferred
• Excellent focus and strong attention to detail
• Self-directed with the ability to work with minimal supervision and meets goals
• Effective communication skills, both oral and written, including the ability to communicate technical issues
• Strong customer service and relationship management mindset
• Experience at working both independently and in a team-oriented, collaborative environment.

Preferred Education Requirements:

• Associates Degree in a related field.

Preferred Experience:

• Familiarity with personal computers running both Windows and Apple operating systems.
• Experience with digital asset management is preferred.
• Experience with media playback and services on a mobile device is preferred.
• Experience with SAP is an asset, but not a requirement.
• Experience with Salesforce is an asset, but not a requirement.

Physical Requirements/Work Environment:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Overtime may be required to meet project deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• Physically able to participate in training sessions, presentations, and meetings.

Benefits:

• Medical, dental, & vision insurance
• 401k + match
• Profit sharing
• Paid vacation and personal time
• Flex time
• 10 paid holidays
• Company performance bonus
• Holiday bonus
• Training & career development opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.