Customer Service Specialist

Job Summary

Our growing flooring manufacturing business is looking for a skilled problem solver to join our team as a Customer Service Specialist. We need an enthusiastic individual who can listen to customer services issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Customer Service Lead Responsibilities and Duties

· Answer incoming customer calls regarding billing issues, product/service questions and general client concerns

· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

· Update customer information in the customer service database during and after each call

· Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

· Impact the company’s bottom line by problem solving any and all service and related issues

· Maintain customer accounts, as well as order entry

· Point person for mailing support marketing materials to customers and clients

· Support field sales personnel and team management as needed

Customer Service Lead Qualifications and Skills

· Must have a minimum of 3-5 years customer service experience

· High School Diploma, College Degree preferred

· Excellent verbal and written communication skills

· Ability to remain professional and courteous with customers at all times

· Strong phone contact handling skills and active listening

· Familiarity with CRM systems and practices

· Knowledge of all Microsoft Suite applications

· Ability to work autonomously in a small company environment