Lead Spa Coordinator

POSITION PURPOSE

The Lead Spa Coordinator assists in overseeing the flow of the guests and ensuring the details of each day are completed to Keswick Hall Standards. The Lead Coordinator provides training and guidance to the Spa Coordinator team. The Lead Coordinator assists in group inquiries and scheduling needs.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Schedule Spa services using Book4Time booking system and follow all procedures as outlined in the Spa Coordinator training manual.
2. Explain and promote Spa facilities, services, and activities in a positive manner.
3. Review future appointments, double check for cancellations and discounted package pricing in the Book4Time schedule.
4. Detect and prevent any problems with spa scheduling.
5. Reconcile treatment and billing discrepancies that occur during each shift and assist Spa Coordinator team when discrepancy issues arise.
6. Assist in receiving retail shipments, enter items into Book4Time inventory system, price items and work with Spa team to arrange the retail floor.
7. Assist in monthly retail and operational inventory.
8. Ensure cleanliness in all areas of the front desk and retail boutique.
9. Attending all staff meetings and training sessions.
10. Report all operational and maintenance issues promptly to engineering and follow up to ensure completion.
11. Follow up promptly with Spa Director and Assistant Manager on all comments, concerns and suggestions made by guests and staff.
12. Assist in establishing and maintaining standard of excellence in professional image and service.
13. Be available to work holidays, weekends and evenings as needed.
14. Participate in and support hotel efforts towards sustainability and environmental initiatives.
15. Perform other duties as directed, developed or assigned.

Qualifications:

Required:

Experience in leading a team in a work environment.

Demonstrated versatility, flexibility, and a willingness to work within constant changing priorities with enthusiasm.

Must be responsive and have a strong sense of urgency.

Intermediate-level skills with spreadsheets and work documents.

Skills:

Excellent eye for detail, ability to multi-task.

Ability to clearly, legibly, and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar, with guests, co-workers and management both in person, via email and by phone.

Ability to maintain discretion and confidentiality of all guests and hotel information.

Strong organizational, problem solving, and analytical skills with acute attention to detail and follow up.

Professional appearance and demeanor.

Ability to work as a team and work independently.

Ability to maintain concentration, think clearly and follow through with requests and interdepartmental communication.

Ability to remain calm under pressure, make decisions and be solution oriented, and create a positive outcome from a challenging situation.

Demonstrated versatility, flexibility, and a willingness to work within constant changing priorities with enthusiasm.

Desirable:

Knowledge of Book4Time

Experience in retail sales and merchandising

Knowledge of the local geographic area and competitors

Knowledge of Charlottesville culture and activies.

PHYSICAL DEMANDS

Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.

Constant need to stand for long periods of time.

Constant need to perform the following physical activities: grasping, turning, finger dexterity.

Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.

Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arm’s reach.

Hearing requirements: constant need to speak on a telephone, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.