Individual Giving and Database Coordinator

KNKX Public Media

Position Title: Individual Giving and Database Coordinator

Department: Development

Reports To: Associate Director of Development

Salary Range: $51,000 - $56,000

Non-Exempt 

About us:

At KNKX we work hard to create a culture where employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in public media. 

KNKX is a Puget Sound area public media company, dedicated to bringing jazz, blues, regional news, and NPR programs to the Northwest and beyond. As an independent dual-format station, KNKX employees are energized in their mission to provide the very best service to an audience of nearly a million on-air and online, to engage closely with community members and the public media industry to constantly improve and innovate, and to present music and stories that educate, inspire, and expand horizons. KNKX offers a comprehensive and competitive benefits package, including Medical, dental, voluntary vision/life insurance, 401K, flexible spending account, employee assistance programs, and generous vacation and paid holidays. Note: (benefit eligibility is based on tenure, full- or part-time status)

KNKX is committed to looking and sounding more like the dynamic and diverse region that we call home.  Learn more in our diversity statement.

Who we are looking for:

The Individual Giving & Database Coordinator plays a critical role in supporting KNKX's fundraising efforts by managing various aspects of donor relations and gift processing. This position is responsible for coordinating matching gifts, processing donations, managing donor acknowledgements, and providing support for major donor engagement and prospect research. The Individual Giving & Database Coordinator will work closely with the Development team to ensure accurate and timely processing of donations and to provide excellent donor stewardship.

This is a Monday-Friday position based in Tacoma stations. Apply today by clicking on the link below!

Some of what you will be doing:

Donor Database/CRM (45%)

• Perform data entry tasks within donor management CRM (Raiser’s Edge NXT), including recording gifts, preparing and sending gift acknowledgment receipts and updating donor records to accurately reflect giving, to support fundraising efforts.
• Coordinate matching gifts, including maintaining matching gift accounts, following up with donors and companies, and posting matched information to donors' accounts.
• Process bank deposits and enter incoming listener support checks into donor database daily.
• Coordinate entry of online gifts into donor database daily.
• Monitor online gifts and Sustainer account updates daily, communicating with Development team regarding gifts of note and addressing urgent comments or potential errors.
• Process non-cash and specialty gifts in the donor database, including vehicle donations, planned gifts, employee giving fund contributions.
• Set up membership installment plans in donor database and payment processor.
• Provide additional support with data input and data hygiene projects and processes as needed.
• Provide support to the Development team with data queries, exports, global changes and dashboards/reports, as needed.

Donor Services (35%)

• Act as the main point of contact for membership/donor inquiries, account updates/changes, premium requests, tax receipts, etc., in coordination with other members of the Development team.
• Prepare and send mid-level and major donor renewals.
• Prepare and send acknowledgement communications via email and mail
• Manage pledge reminder process for members with outstanding pledges.
• Maintain and update major donor files in the donor database (Raiser's Edge NXT).

Major Gifts Support (20%)

• Manage prospect research needs for the major gifts team, including identifying prospects from the donor pool, initiating wealth research, and recommending assignment to a Portfolio Manager.
• Prepare comprehensive bios for donors and prospects using a wealth and prospect screening tool, historical data, and other applicable research methods, as requested.
• Assist the Associate Director of Development with Lifetime Listener Society (planned giving program) mailings, events, welcome packets, and donor support.
• Other duties may be assigned, based on department and station needs.

Knowledge, Skills, and Abilities:

• Excellent organizational and time management skills.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Customer service experience including email/letter writing and phone skills
• Strong people skills – ability to work with staff, donor, and volunteers

Special Notes:

• This position primarily supports a team based in the Tacoma office. An ideal candidate will work from the Tacoma office a minimum of 2-3 days per week, but will be able and willing to travel to the Seattle location when necessary. Frequency of this requirement may vary depending on station activities. Regardless, the position requires flexibility to travel to two office locations and event venues as needed. KNKX has a generously discounted Orca card as part of its benefits package.
• Working from home is appropriate up to 2-3 days a week.
• This position requires occasional work during weekend and evening hours to accommodate station needs.

Minimum Qualifications:

• Bachelor’s degree and/or experience in business, accounting, information systems, nonprofit management or other related field is preferred. Experience or a combination of education and experience can substitute for a completed degree.
• 2+ years of experience in nonprofit development or fundraising, with a focus on individual giving preferred.
• Submit a Cover Letter/Letter of Interest. 

Preferred Qualifications:

• • Experience with database applications in membership software, Raiser’s Edge, Luminate, and other Blackbaud products
  • Proficiency in Microsoft Office Suite and Google Suite.
  • Knowledge of fundraising best practices.
  • Experience with donor and/or customer service including email/letter writing and phone skills for a completed degree

Additional Conditions of employment:

Prior to a new hire, a background check including criminal record history will be conducted. Please submit a cover letter. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. All KNKX employees must provide proof of full COVID-19 vaccination prior to the job start date.

We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public in the Puget Sound region. For inquiries about this position, contact HR Director Gina Holland at gholland@knkx.org.

KNKX’s Vision is to grow our audience and become a more inclusive

organization that brings joy, meaning and understanding into people’s lives

KNKX is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at hr@knkx.org. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor it.

The hiring manager has the right to close this recruitment at any time therefore it would be in your best interest to apply early. Applicants will be reviewed weekly.