Senior Operations Specialist - Integration

GENERAL JOB DESCRIPTION

The Operations Specialist - Integrations is responsible for providing cross-functional business integration support to the Integration Advisors in order to enhance and promote a seamless, rapid integration experience in for pre and post deal integration activities. This position will also be responsible for adapting acquisition plans to suit specific needs of acquired businesses. The individual in this role will also provide support for the execution of individual integration plans in an effort to successfully integrate acquired businesses, and may be the sole conduit between businesses during an acquisition.

MAJOR DUTIES AND RESPONSIBILITIES

• Ability to work in a dynamic environment, where the roles and responsibilities are evolving in response to the implementation of new processes and procedures.
• Prepare and disseminate documents detailing processes and standard operating procedures.
• Prepare and execute the onboarding activities for newly acquired firms that include, but are not limited to, business cards, stationary, equipment, telephone set up, and marketing collateral.
• Develop/follow integration processes for vendor implementation and data processing flow using current tools and software.
• Create documentation for future reference, training, and support of subsequent integrations.
• Assist new acquisitions with obtaining operational answers and create seamless handoff to internal teams for immediate problem resolution, follow up, and close out of any issues.
• Work closely with Integration Advisors on acquisition initiatives that involve troubleshooting, support, or development of custom modifications.
• Participates on projects as needed.

EXPERIENCE/CREDENTIALS

• Familiar with service-related matters to meet the needs and requests of Wealth Management clients and their accounts.
• Experience with new business processing of client accounts, on-boarding responsibilities associated with new accounts, and ongoing maintenance of the accounts.
• Bachelor’s degree in Finance, Accounting, or Related field.
• Minimum 2 years of experience in wealth management family office environment or investment services support experience.
• Knowledge of equity securities, fixed income securities, and various pooled investment vehicles.
• Proficient in Microsoft Office (Outlook, Word, Excel, OneNote, Adobe).

COMPETENCIES

• Thrives in a fast-paced and dynamic team-based, collaborative environment, and works well with others to resolve conflicts.
• Strong organizational and interpersonal skills with a demonstrated commitment to teamwork and partnerships.
• Excellent oral and written communication skills.
• Demonstrated problem solving and analytical abilities, with a focus on analyzing information and resolving complex problems.
• Organized, detail-oriented, able to meet deadlines, while still maintaining flexibility to prioritize and execute to meet client and firm needs and support peak volumes.
• Ability to learn other MAI financial software tools and stays abreast of software updates.
• Maintains absolute confidentiality of all client information and safeguards client and firm data; maintains high ethical standard in all practices.
• Professional and positive demeanor, superb work ethic, high level of personal ethics and integrity.

FEATURED BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Health Savings Account
• Paid Maternity Leave
• Paid Parental Leave
• Tuition Reimbursement