Associate Director, Community Services/Digital Literacy Programs

DUTIES AND RESPONSIBILITIES:

• Supervise direct reports, including recruitment, hiring, staffing, conduct performance evaluations and recommend personnel actions.
• Conduct weekly supervision meetings with direct reports, schedule trainings that promote quality of services, and workforce development. Schedule and attend team meetings as well as agency wide meetings.
• Oversee the development, implementation, and organization of Community Services and Digital Literacy programs. Ensure compliance with laws, regulations, contract requirements, and agency policy and procedures.
• Conduct and manage rep-payee intake referrals, assign to sites, monitor waitlist, and coordinate with outside providers. Produce and submit contractual reports timely and accurately.
• Develop and maintain manuals and procedures for agency-wide money management services. Train new staff on money management procedures and all digital procedures surrounding the money management program.
• Collaborate with Program Directors in identifying and accessing resources and disseminating information and schedule trainings and presenters as needed.
• In collaboration with a Director, prepare contractual reports and assist in responding to private and public grants.
• In collaboration with a Director, develop and implement standardized policies and procedures for Supportive Housing and Community Services programs.
• Provide operational support and on-site coverage to Supportive Housing, Community Services, and Digital Literacy Programs as needed.

QUALIFICATIONS: Bachelor's degree in a social service field. Higher education is preferred but not required. Must have at least five years of experience supervising managers, managing multiple programs, and fulfilling contract requirements. Bilingual language capabilities are preferred. Must have excellent verbal and written communication skills, organizational and time management skills, and excellent analytical skills to meet program and contract objectives. Must be computer literate with proficiency in Microsoft Office Suite, work with databases, able to compile data, produce reports, and provide training to staff. Will need to travel to different locations in San Francisco.