Medical Office Manager - Full Time

Whole Healthy You is looking for an efficient, capable office manager to help run our well-established clinic in Odenton, MD. If you have experience with holistic businesses (chiropractors, naturopathic doctors, acupuncturists, massage therapists, yoga therapists, health/wellness coaches) and/or experience in a medical office setting, please consider applying for this dynamic role, which is currently approximately 30 hours per week.

If you love talking to people and are passionate about helping as many patients as possible to reach their health goals, please apply for this exciting opportunity right away!

With competitive pay and benefits, you will be valued for your organizational skills and ability to create a welcoming environment for both patients and staff. Join us at Whole Healthy You and contribute to a compassionate and patient-centered healthcare experience in a supportive work environment.

About You:

Self-starter, motivated, independent, honest, loyal, articulate, communicative, sense of humor, organized, efficient, punctual, resilient, confident, firm, decisive, non-judgmental, conscientious, upbeat, practical, thorough, diligent, intelligent, mature, problem solver, compassionate, good listener, attentive, patient, disciplined, thoughtful, flexible

$27 - $31 hourly, plus benefit package

What You Will Be Doing:

• Keep our office busy and thriving by engaging existing and new patients, educating them about all of our services, and helping them with routine needs (e.g., facilitate referrals, provide billing documents, verify and explain insurance benefits)
• Manage clinic operations, including cleaning, ordering supplies, routine maintenance, IT/software functionality, and accounts payable
• Maintain a safe, calm, and inclusive atmosphere
• Manage a small front-desk staff and keep them engaged with their work while encouraging accurate work and a playful atmosphere
• Coordinate and/or perform insurance activities (e.g., billing, electronic remittance, appeals)
• Manage accounts receivable/collections accounts
• Support marketing for the clinic, both internal and external (expertise with Canva and email software like Mailchimp is a plus; ability to schedule meetings/facilitate relationships with referring providers is a BIG plus)
• Work with the doctor to hire an associate doctor to increase the number of patients we can reach ASAP
• Manage all government-mandated protocols such as HIPAA and OSHA compliance
• Manage CAQH, insurance, and vendor contracting/relationships
• Currently approximately 30 hours per week; there is the possibility for the right candidate to help to shape the schedule

Requirements:

• Minimum 3 years of office management experience (healthcare/medical office preferred), with the ability to demonstrate progressively increasing responsibility
• Computer-savvy, including MS Office Suite and EHR and medical billing software
• Willingness to learn new programs and facility for doing so quickly
• Experience with electronic health insurance billing/receivables is strongly preferred
• Strong written and oral communication skills
• Experience with marketing/sales is strongly preferred
• Experience with/interest in yoga is a plus

To be considered, please ensure that you follow ALL instructions and meet these requirements: 

• Attach your resume to your application.
• Answer the four questions at the bottom of this posting in your cover letter.
• This is an on-site position (possibility for some remote work in the future); you must be located within easy commuting distance of our Odenton, Md., office.
• You MUST have some weekday evening availability and reliable transportation. 
• Do not respond if you do not have office management experience and strong organizational and time-management skills. 

Please answer each of these questions in your cover letter:

1. What attracted you to this opportunity?
2. How does this opportunity fit in with your current personal AND career goals?
3. Describe how your past job experiences prepared you directly or indirectly for this office manager role. Include your customer service philosophy and how many words per minute (WPM) you type.
4. Describe your experience with working with holistic providers.

Whole Healthy You aims to fundamentally change the way people take care of their health. We do this by helping patients understand WHY they have pain and how to reduce or eliminate it with diet, nutrition, hands-on treatments, and lifestyle changes. We guide them to learn about and control physical, mental/emotional, and nutritional stresses and offer opportunities for on-site nutritional testing and massage therapy, as well as yoga, exercise, and stress-relief classes.