Service Development Specialist - Buffalo, NY

Title:  Service Development Specialist - Buffalo, NY

Location:  

Buffalo, NY, US

Date:  Aug 31, 2023

Title: Entry Level Automotive Dealership Consultant 

Location: Buffalo, NY

Job Type: Full-time with Benefits  

Who We Are:  

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

Summary

MSX International is currently seeking candidates to function as an Entry Level Automotive Dealership Consultant that will support the activity of the Field Service Development Managers in each assigned region.  

Day to Day Responsibilities

• Implement service strategies with dealership service department strategies to grow the business, increase dealer profitability, customer satisfaction, and customer service retention 
• Implement, train and monitor dealers on service lane processes 
• Become a center of expertise with OnStar and the following service lane tools: 

• Service Workbench (SWB) 
• Online Service Scheduling (OSS) 

• Work cooperatively with decision-makers at all levels of dealership management to increase objectives, including but not limited to: 

• Service Lane processes 
• Inclusion of OnStar activations 

• Customer Retention 
• Dealer profitability 

• Provide face-to-face sales and technical training 
• Assist dealers with OnStar reactivations within the service lane 
• Assist dealers with improving LOF/MPVI cycle times to under 60 mins  

• Meet defined metric goals for assigned dealers within a set geographic area  
• Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new dealerships for service strategy implementation  
• Ensure dealer processes are in place to gather local competitive data  
• Ensure proper Business Development Center (BDC) service department integration  
• Interface with District Sales, Service, Parts and Zone management to ensure cross communication of dealer process changes underway and any opportunities for improvement  

• Share best practices, ideas, success stories and analysis techniques via the SDM forum  
• Travel as necessary, including overnights  
• Attend regional and national training and special events 
• Complete other special assignments if necessary  
• Utilize and maintain company provided vehicle 

• Complete and submit weekly expense reports 
• Document daily dealership interaction/activities in MSX proprietary system  

What you bring

• Previous automotive experience preferred 

• Establishes rapport with others by initiating and leading conversations to make others feel comfortable 
• Considers the impact of customers in the decision making process  
• Excellent communication skills: 

• Must be a good listener as well as a good communicator both in person and over the phone 
• Must have appropriate writing skills when communicating messages and completing reports 

• Must be computer literate and have experience with Microsoft Office products  
• Appreciates challenges and is always looking for new learning experiences  
• Is creative in problem resolution and demonstrates the ability to think “out of the box”, makes it a priority to solve the customer issues  
• Ability to overcome objections and obstacles during day to day activities  
• Can develop presentations and deliver those presentations to small groups 

• Ability to train groups or individuals as required in a manner that allows training to be retained  
• Overall knowledge of how the different departments within an automotive dealership interacts  
• Understands the importance and meaning of good customer service and consistently demonstrates the best customer service possible in accordance with the stated goals  
• Is confident in abilities and skills knowledge 
• Demonstrates a friendly and positive attitude with customers and co-workers  

• Must be able to multi-task in a busy environment 
• Able to work independently and with other team members 
• Need to be an assertive individual with high energy to work in selling environment  
• Must be able to demonstrate Microsoft Office proficiency (Excel, PowerPoint, Word) 
• Knowledge of OnStar is preferred or knowledge of OEM connected vehicle 
• Sales experience, selling products and services would be valuable and is highly preferred in this position  
• Knowledge and operation of Service Lane Tools currently being utilized in dealerships today. (Examples of tools include: Service Workbench, Service Edge, X time service scheduling, etc…)  
• Knowledge of Dealership Management Systems (DMS)-Understanding of the operation and integration of the dealership management systems currently in use at dealerships today  
• College degree (Associate’s or Bachelor’s) is preferred, but not required 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.  
 

Apply NOW!!

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