Manager, Claims Support Service

Why Texas Association of School Boards (TASB)

We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide 1,024 school districts with purposeful resources so they can focus on what matters most — excellent and equitable education for all 5.4 million Texas students.

As TASBeans (our internal name for employees), we feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives. We believe what makes our organization highly successful is the rich diversity our employees collectively bring to TASB with different backgrounds, skillsets, cultures and ethnicities, gender identities, interests, abilities, and work styles. And our passion for education and learning doesn’t end there. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You’re likely beginning to see why we’ve been regularly named by Austin Business Journal as a Top Ten Best Places to Work!

TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, hybrid work options, and more.

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading!

About You

As a Claims Support Services Manager, you will bring your operational expertise and leadership focused on high quality and productivity standards and workflow efficiency. In addition, you’ll be highly valued for your ability to collaborate with your team and other leaders to continue to streamline operations and processes. This is an Austin-based hybrid role.

A Typical Day

• Ensures claims support team follows established policies and procedures for processing first notices of loss (claims intake), sorting, scanning, indexing, and distribution of all incoming documents, as well performing other data entry and administrative tasks supporting claims operations.
• Performs daily supervision of claims support team by monitoring workflow and maintaining compliance with deadlines stated in service delivery agreement, which may involve preparing and completing action plans, studying schedules, and estimating time needed for tasks, completing system audits and analyses, managing system and process improvement programs, and installing updates.
• Acts as liaison to members and other divisions in Risk Management Services and TASB to meet expectations and maintain ongoing feedback loop.
• If you’re still reading, we’d love to meet you!

How You’ll Make an Impact

• Recruits, hires, and trains staff, as appropriate; assigns workflow roles; coaches, counsels and develops employees; communicates job expectations; plans, monitors, appraises and reviews job contributions of team members; and recommends or initiates promotions, transfers, and disciplinary actions, as appropriate.
• Supports development and enactment of department strategies and operations, policies and procedures, enhancement of systems and processes, and management of staff in order to make the most effective and efficient use of human and technology resources.
• Provide excellent leadership to a team of specialist in our Claims Support Services.

Skills For Success

Education and Experience:

• High school diploma required, Bachelor’s degree preferred
• At least three years in a lead, supervisory or management role preferred.
• Prior experience handling workers’ compensation claims and property casualty documents and claims considered a plus.

Knowledge, Skills, and Abilities:

• Possesses high standards for service delivery.
• Problem-solving and analytical skills with the ability to take ownership producing high quality results.
• Ability to work independently, multi-task in a fast-paced environment, and proactively communicate; holds high standards of work output, delivers on commitments, and takes initiative.
• Ability to work in multiple, complex software systems.
• Proven time management skills
• Effective interpersonal skills with staff at all levels of an organization
• Effective management, delegation, and implementation skills
• Strong written and verbal communication skills with the ability to work effectively as a team player.

The TASB Difference

• Enjoy competitive pay and rich benefit offerings.
• Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
• Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more.
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.

Posting Notices

• The health and safety of our employees and members, is our top priority.
• TASB is an equal opportunity employer and will not discriminate on the basis of an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
• This position does not qualify for visa sponsorship.
• Any job offer is contingent upon receipt of results of a satisfactory background check.

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