CLIENT SERVICE SPECIALIST

Position Description: The role of the Client Services Specialist is to provide world-class client services to our clients and employees by means of knowledge clusters performance working as a team as well as individually while exceeding expectations of current and prospective clients/employees of Trion Solutions.Responsibility #1-Client Services1. First responder to client/worksite employee inquiries via phone, email, and Salesforce.
a. Manage case information through Salesforce software. Record case activity and close case as appropriate.
2. Assist client/worksite employee with onboarding and any technical issues they might experience.
3. Respond to request (s) from internal and external clients as deemed necessary.
4. Work effectively and efficiently across departments to identify and communicate resolution to client/worksite employees inquiries using technology and human interaction.
5. Provide ongoing proactive services and regular follow up to ensure positive Client rapport.
Responsibility #2-Administrative Support
1. Client/Employee Communications
a. Assist with Employee/Client termination notifications.
b. Distribute compliance communications as directed.
2. Run reports for clients as needed from Trion Human Resources Information Systems
Responsibility #3- Government Regulations
1. Follows all state and federal laws, as well as company policies and procedures.
2. Protects the company from liability and exposure.
3. Issue compliance communications as directed by Legal department.
Responsibility #4- Personal Development
1. Continue to learn and grow as a Human Resource professional company through continuous education.
2. Complete all mandatory training.
3. Share ideas that will help you and/or the company grow.
4. Additional job duties as assigned.

Job Advertisement: Take your career to the next level with Trion Solutions
Trion Solutions is a leader in the HR industry and among the top 10 Professional Employer Organizations (PEO) in the United States. As a Certified Minority-Owned Business, Trion has consistently grown a diverse workforce to support the ever-growing needs of our 600+ clients spanning all 50 states.
Trion has been named a national and regional winner in the Best and Brightest Companies to Work For Awards for eight consecutive years. It was a national finalist in the Ernst & Young Entrepreneur of the Year Awards and annual wins Top Workplaces distinctions.
Work hard, play hard
Trion values its team members, and it shows. Staff enjoys free breakfast, coffee and refreshments. Monthly all-staff meetings feature catered breakfasts and open communication to hear the latest about the company first-hand from our top executives. Twice a week, team members receive further information about the company in the Trion Update newsletter. Our team members stretch the boundaries of creativity during our annual in-office Halloween-costume contest, ugly-sweater contest, gingerbread-house decorating contest, and other company events. Employees also are able to enter staff drawings to win tickets to sporting events, concerts and stage shows.
The majority of our team members come to us from employee referrals, through a sense of pride and loyalty as well as receiving financial rewards for referring others to Trion.
Trion provides employees with a competitive-benefits package, 401(k) with a company match, paid time off, tuition reimbursement, flexible scheduling and so much more!
Wed love to meet you!
If Trion sounds like the place for you, please apply today!